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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Ames, IA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,391 reviews
5 stars
645
4 stars
353
3 stars
158
2 stars
61
1 star
174
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were numerous complaints about the phone system and delivery service, indicating a need for improvement in customer support.
Staffing Issues
Several reviews highlighted understaffing during busy times, leading to long wait times for assistance and checkout.
Delivery Problems
Customers frequently reported issues with delivery schedules, including no-shows and damaged items, causing frustration and dissatisfaction.
Product Availability
There were complaints about inaccurate inventory online and in-store, leading to customer disappointment when items were not available as expected.
Store Experience
Overall, customers appreciated the store's cleanliness and organization, but expressed frustration with the reliance on self-checkout and lack of staffed lanes.
- SSSean Switzer2 days ago1.0I recently went to this Lowe’s to make a big purchase. However, the manager-on-duty, Nicki, was unwilling to match the legitimate lower price of a competitor. She was also extremely rude and unhelpful. She further unprofessionally inflamed the situation by telling me that, “If you buy from them (competitor), you might just get a brick in your box.” I previously used to purchase all of my renovation materials from Lowe’s ($80k+). However, I recently switched over to their competitors as a result of Lowe’s subpar service that I experienced over the years. After my shockingly unpleasant experience due to Nicki’s unprofessionalism, I immediately went to a competitor. The competitor happily welcomed my valuable business with a smile. The competitor also happily matched the price on the spot. It’s unfortunate that Lowe’s loses revenue because of incompetent managers like Nicki. If the District Manager has any sense whatsoever, they’ll fire her.
- KKKellie KollockDec 6, 20251.0The phone system is so dam jacked up , you can't get to a actual person. Sure it will transfer you to where ever, but it rings for about a minute then hans up. I tried to get to Customer service, appliances or lumber even and the same thing AI Sucks! Hire Get rid of it!
- CIClean IndeedDec 5, 20252.0fix your phone answering service that either has useless AI that wasted our time or option that repeatedly hangs up on us when asking for customer service! It should not take 20mins and still not get to anyone to talk to. Update: thank you Lowe’s mgmt for responding to my complaint, and I do appreciate it, once the phone answering service does not hang up on the customer, I will be delighted to change my review rating. This is a great store that needs a better phone answering program.
- DGDawn GirouxNov 22, 20255.0Noah C and Al were awesome at helping me pick out and purchase a washing machine. Their customer service skills are excellent and they seemed genuine about being happy to help. Thank you for your help.
- PSPam StoutNov 17, 20255.0I was at Lowe's in Ames looking for plumbing parts and asked if I could get some help. I gentleman named Jed came to help me. He said they didn't have the parts I needed but told of a place in town that might. Then I went to get keys made on the other side of the store and was waiting for help and here comes Jed again. This guy was friendly helpful and amazing. Thanks Jed for your help and the keys fit great!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Ames, IA offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Ames?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with closures on certain dates like November 27 and December 25.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both delivery and in-store pickup options for customer convenience.
Which payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts major credit cards such as American Express, Visa, MasterCard, Discover, Diners Club, as well as cash and checks.
Where is Lowe's Home Improvement located in Ames, Iowa?
Lowe's is located at 120 Airport Road, Ames, IA 50010, United States.
Are there any nearby places I can visit before or after shopping at Lowe's in Ames?
Yes, nearby you can visit Burgie's Coffee & Tea Company for a coffee break, Completely Kitchens for additional home improvement needs, and the Ames Fire Department Station 3 for community services.
Can I get my propane tanks exchanged near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is nearby for convenient propane tank exchanges while you're visiting Lowe's.
If I need key or locksmith services near Lowe's in Ames, where can I go?
Minute Key offers key and locksmith services close to Lowe's Home Improvement for your convenience.
What installation services does Lowe's offer?
Lowe's provides a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, garage doors, garbage disposal, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks & faucets, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers & dryers, water filters, windows, roofing, fence, and flooring installations.
How can I track or cancel my order at Lowe's?
You can check your order status or cancel items that haven't shipped or been picked up by logging into your MyLowe's account online. For cancellations, select your order, choose the item, and select cancel with a reason. You'll receive email updates accordingly.