Brand Certified
Lowe's Home Improvement
3.9(1521 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
120 Airport Road, Ames, IA
50010, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(515) 233-0404
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IA-Ames/0581
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Ames, IA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
1,521 reviews
5 stars
722
4 stars
366
3 stars
166
2 stars
73
1 star
194
- JKJudy KupferFeb 23, 20262.0This was an invisible process. We purchased a dryer and a dishwasher. They have some cockamamie Installer and have virtually no information or control over installation. Customer service. Go elsewhere if customer service is important to you. I will in the future.
- FRfoxy roxie60Jan 12, 20261.0Phone service is passed along to people who can’t really answer my questions. A lot of time wasted with your AI answering service.
- STSean TheodoreJan 10, 20261.0I recently went to this Lowe’s to make a big purchase. However, the manager-on-duty, Nicki, was unwilling to match the legitimate lower price of a competitor. She was also extremely rude and unhelpful. She further unprofessionally inflamed the situation by telling me that, “If you buy from them (competitor), you might just get a brick in your box.” I previously used to purchase all of my renovation materials from Lowe’s ($80k+). However, I recently switched over to their competitors as a result of Lowe’s subpar service that I experienced over the years. After my shockingly unpleasant experience due to Nicki’s unprofessionalism, I immediately went to a competitor. The competitor happily welcomed my valuable business with a smile. The competitor also happily matched the price on the spot. It’s unfortunate that Lowe’s loses revenue because of incompetent managers like Nicki. If the District Manager has any sense whatsoever, they’ll fire her.
- KKKellie KollockDec 6, 20251.0The phone system is so dam jacked up , you can't get to a actual person. Sure it will transfer you to where ever, but it rings for about a minute then hans up. I tried to get to Customer service, appliances or lumber even and the same thing AI Sucks! Hire Get rid of it!
- CIClean IndeedDec 5, 20252.0fix your phone answering service that either has useless AI that wasted our time or option that repeatedly hangs up on us when asking for customer service! It should not take 20mins and still not get to anyone to talk to. Update: thank you Lowe’s mgmt for responding to my complaint, and I do appreciate it, once the phone answering service does not hang up on the customer, I will be delighted to change my review rating. This is a great store that needs a better phone answering program.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website