Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Altoona, IA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,659 reviews
5 stars
874
4 stars
405
3 stars
156
2 stars
58
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported rudeness and lack of assistance.
Product Availability
Customers noted a good selection of products, but some experienced issues with items being out of stock or misrepresented online.
Store Navigation
Several reviews mentioned difficulty in finding help and navigating the store, suggesting improvements are needed in layout and employee availability.
Delivery and Installation
Delivery experiences varied, with some customers satisfied while others faced significant issues with replacements and installations.
Overall Satisfaction
While many customers appreciate the variety and quality of products, frustrations with customer service and specific incidents have led to mixed overall satisfaction.
- LBLisa BurnsNov 11, 20255.0We purchased an upright freezer from Lowe’s Altoona IA. Everything about the transaction was great. Sales associate Paul went above and beyond!!!
- IOisaac ohnstadNov 2, 20251.0Worst customer service I’ve ever experienced from any big box store. Nobody there was any help making a return.
- DPDavid PolisterOct 21, 20255.0Like many lowes stores, good size, with so many products to choose from. Today I was assisted by a couple of very helpful associates in the appliance section.
- AAAnonymousOct 18, 20251.0This Lowe’s has Flock’s AI powered cameras in the parking lot tracking you in your vehicle and invading your privacy.
- SBSusie BaldwinOct 14, 20255.0My fiance and I stopped out to look at appliances for our new house on a Tuesday evening. We approached the washers and dryers and met Paul who promptly greeted us and asked if we needed help with anything. Paul was soo helpful and explained the differences between the brands/ models etc. After the washer and dryer were selected we then moved onto refrigerators and again Paul was knowledgeable and friendly while I changed my mind many times! I wouldn’t hesitate to recommend Paul to everyone and look him up again when we are back at Lowe’s.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Altoona offer?
Lowe's offers products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Altoona?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours on certain dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you will receive email updates when your order status changes.
What payment options are accepted at Lowe's in Altoona?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's offers various installation services, including appliance, flooring, deck, lighting, HVAC, roofing, and many more specialized installations.
Are there any nearby places of interest close to Lowe's in Altoona?
Yes, nearby places include KeyMe Locksmiths, Blue Rhino Propane Exchange, UPS Access Point locations, Staples, and Sherwin-Williams among others.
How can customers use nearby UPS Access Point locations in relation to visiting Lowe's?
Customers can conveniently drop off or pick up packages at nearby UPS Access Point locations while shopping at Lowe's, facilitating easy shipping and receiving services.
What dining options are available near Lowe's in Altoona for customers?
Nearby dining options include Starbucks, McDonald's, Panda Express, Pizza Hut Express, Pancheros Mexican Grill, and Wendy's, perfect for a meal before or after shopping at Lowe's.
Which nearby stores can customers visit in Altoona alongside Lowe's for office or home supplies?
Customers can visit nearby Staples for office equipment and printing services, as well as Mattress Firm and Midwest Mattress for furniture and mattresses.