Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Waipahu, HI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,372 reviews
5 stars
629
4 stars
332
3 stars
147
2 stars
69
1 star
195
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unresponsive.
Product Availability
Customers frequently reported issues with stock availability and incorrect product listings, leading to frustration.
Delivery Issues
Numerous complaints about delivery problems, including damaged items and poor handling by third-party delivery services.
Return Policy
Customers expressed dissatisfaction with the return policy, particularly regarding damaged items and the short return window.
Staff Knowledge
While some staff members were noted for their expertise and assistance, others were described as unhelpful or lacking knowledge.
- RRRyan Riggins1 day ago1.0Poor Experience Buying GE Gas Stove from Lowe’s Online (November 2025) I want to warn others about the nightmare I just endured buying a GE gas stove online from Lowe’s. Timeline: Sun, Nov 16: Purchased GE gas stove online. It included a conversion kit to LP. Mon, Nov 17: Delivery attempted. Needed a tech to switch to LP after delivery. Wed, Nov 19: Tech visit: stove wouldn’t ignite. Only 2 of 5 burners worked; oven wouldn’t ignite. Tech said the unit didn’t look new and appeared wet/condensed from being outside. Hawaii time difference compounded delays; Lowe’s was often closed when I tried to call. Warranty/Service: Filed a GE warranty claim on Thu morning. GE routed to Eliet; Fri, Nov 21, Eliet asked for a $199 deposit (policy). I declined. GE said Eliet shouldn’t charge since stove is under warranty; GE would cover it and offered another provider, but scheduling was uncertain. Lowe’s interaction: Thu: Told I was outside a 48-hour window and no exception would be made, despite time-zone and delivery windows. Multiple requests for a supervisor were denied; no resolution offered. Friday: Couldn’t reach Lowe’s; tried the local store on Friday, was put on hold for 25 minutes and I hung up. Status: The delivered stove feels used and non-functional. Very disappointing buying experience. Bottom line: If you’re shopping for appliances from Lowe’s online, be prepared for potential delivery/installation hiccups, questionable “new” condition, and weak customer escalation. I’m out time and money due to issues that should be covered under warranty. Would not recommend at this point. only gave a 1 star since 0 was not an option.
- MPM “Piglin”1 day ago1.0Delivery and installation people do a terrible job. Never again will I shop here again for anything that needs to be delivered and installed.
- MCmartin celinoNov 13, 20251.0The customer service over there specifically in the bathroom fixture department is absolutely terrible. The sales associate's attitude, demeanor is negative and she demonstrated a complete disregard and contempt towards the customer. I just had a simple question about the availability of a shower fixture and the attendant was unwilling to provide assistance and called for another sales associate to help which never showed after 40 minutes of me waiting while she just stood there and talked story with another sales associate. I highly recommend people take their business somewhere else. The associates at Lowes, Waikele are lazy, uninformed about the products and one thing that anyone can count on over there is terrible customer service. If that type of interaction is what you're after then Lowe's, Waipahu at the Waikele Center is the place for you!
- SRSarai RobertsNov 9, 20255.0Curbside pickup is so convenient it saves me a lot of time with purchasing our maintenance supplies.
- CCCOct 23, 20251.0Drove over 30 minutes to buy a product it said was in stock… surprise it wasn’t. The staff also didn’t know if they carried it. The staff is nice but… i shouldn’t have to wait when your staff didn’t unpackage items properly… and then still put them on the floor for sale. I waited 15 minutes, and went back to the item twice to bring others when the self check lady couldn’t get the item to scan. I even said never mind, I’ll just skip it, not to worry about it. By the time the 4th person came back to me… they unwrapped the items and sold me two, and I didn’t want to tell them I didn’t want them anymore if it wasn’t the whole package… but after over 20 minutes blown just waiting for 4 employees to look at wood stakes I didn’t care anymore. The package would have been for two separate projects. I wouldn’t have bought that item if I had known it wasn’t that price… I would have bought the first way better priced items for one of the projects…that would have been way better. Turns out it was Way over priced, I was now late to stuff… I should have just walked out. Now I have two pieces of crap for the price of two of the way better ones that would have lasted way longer. Lowe’s… if you mess up don’t make your customer PAY FOR IT. Update… the product broke immediately upon starting to gently install it. 🙄 which just makes the fact that I wouldn’t have ever selected it for this part of the project if it hadn’t been labeled improperly even more frustrating. Overall a HUGE waste of my time… we don’t have time to drive an hour to return this cheap stuff to Lowe’s, this project had to be done before we leave town lol. going to Home Depot to save time, money and sanity.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Waipahu, HI?
You can find quality hardware products and construction needs including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Waipahu?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sunday, with some variations on holidays.
What services does Lowe's Home Improvement offer to customers?
Services include appliances installation, blind installation, cabinet installation, carpet installation, deck installation, HVAC installation, lighting and ceiling fan installation, flooring installation, and more.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
Does Lowe's Waipahu offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
Can I return or exchange items purchased at Lowe's Waipahu?
Most items can be returned within 90 days. Returns can be started online or done in-store with proof of purchase.
What payment options are accepted at Lowe's Home Improvement in Waipahu?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What nearby places of interest can I visit before or after shopping at Lowe's Waipahu?
Nearby places include Safeway supermarket, ZENSHI Handcrafted Sushi restaurant, and the Waikele Center shopping center, offering food, groceries, and shopping for added convenience around your visit.
How can nearby transit at Waikele Center help me access Lowe's Home Improvement store?
Waikele Center is a nearby transportation hub, making it convenient for customers to reach Lowe's by public transit and then enjoy shopping or dining nearby.
Are there any other stores or services near Lowe's that complement my home improvement shopping trip?
Yes, nearby stores such as Sports Authority for sporting goods, Petco for pet supplies, and automotive services at Rm Windowtint can complement your visit with a variety of shopping and service options.