Business Details
About
Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 16-180 Mikahala Pl in Kea'au, HI today! Our large selection of storage units, manager living on site, exceptional security, covered loading bay, multiple entrance/exit gates, wide drive isles and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
331 reviews
5 stars
294
4 stars
14
3 stars
6
2 stars4
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Andrew and Erin, received high praise for their helpfulness, friendliness, and efficiency in assisting customers.
Cleanliness
The facility is consistently described as clean, well-kept, and secure, contributing to a positive customer experience.
Pricing Concerns
Several customers expressed dissatisfaction with frequent rate increases, feeling that it negatively impacts customer retention.
Facility Features
Customers appreciated the climate control and security features of the storage units, enhancing their overall satisfaction.
Mixed Experiences
While many reviews highlight excellent service, there are isolated complaints about rude customer service from specific staff members.
- GTGabriel TschumperNov 5, 20255.0Erin and Andrew provide excellent customer service and the facilities are very clean!
- DPdestiny de ponteNov 3, 20255.0andrew had absolutely amazing & quick service! made this experience as painless as possible
- NCNatalie ChavesNov 2, 20254.0I needed a 20x5 storage paid for it online and when I went there I got two 10x5 storage containers. One of them didn't even have a lock in it I had to go all the way back to the office to get it. But I'm grateful because I have to get a storage last minute and I got it through extra space storage. Got excellent service from Andrew he's a very good worker there he tried his best to get me a bigger storage but wasn't available.
- COCharles-élie OuvrardOct 23, 20251.0C'est un scam, l'entreprise avant eu etait super mais depuis leur rachat les prix des box augmente d'un moi a l'autre et il ne vous previenne pas, pretended envoyer e mail ou courrier et falsifie vous information pour vous donnez tord.
- JBJunedale BasqueOct 22, 20255.0Andrew is the best customer service representative that this business has. Helpful, respectful, pleasant and overall ful of the Aloha spirit. Mahalo and Thank you
Frequently Asked Questions About Extra Space Storage
cWhat storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Kea'au, Kurtistown, Hilo, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Mamalahoa Hwy and Kipimana St.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the access hours for Extra Space Storage in Kea'au?
Extra Space Storage is accessible daily from 6:00 AM to 10:00 PM, including weekends and holidays except certain closing dates.
Where is Extra Space Storage located in Kea'au?
Extra Space Storage is located at 16-180 Mikahala Pl, Kea'au, HI 96749, near the intersection of Mamalahoa Hwy and Kipimana St.
What types of storage units does Extra Space Storage offer?
Extra Space Storage offers a variety of units, including standard and climate-controlled storage, drive-up access units, and vehicle storage options such as indoor, outdoor, and covered spaces.
How can I determine the right storage unit size at Extra Space Storage?
Use the Storage Unit Size Guide provided by Extra Space Storage to estimate how many boxes and items you can fit in each unit size, helping you choose the best option.
What payment options are accepted at Extra Space Storage?
Extra Space Storage accepts American Express, Apple Pay, cash, check, Discover, MasterCard, and Visa for payments.
Does Extra Space Storage provide packing and moving supplies?
Yes, Extra Space Storage offers moving and packing supplies, including boxes, both online and at local facilities for purchase.
Are there other self-storage facilities near Extra Space Storage in Kea'au?
Yes, StorQuest Self Storage is located nearby, providing additional self-storage options in the Kea'au area.
Is there a car rental agency near Extra Space Storage for convenient moving vehicles?
U-Haul, a car rental agency, is located near Extra Space Storage, offering convenient rental options for moving vehicles or trailers.
What nearby services and amenities can customers find around Extra Space Storage?
Customers can find various services nearby including professional services at Puna Islandwide Rentals, automotive repair at Hilo Service & Speed, and home goods at Hoarders Haven, enhancing convenience around their storage needs.
How does the presence of multiple entrance/exit gates and wide drive aisles benefit customers at Extra Space Storage?
The multiple entrance/exit gates and wide drive aisles facilitate easy and efficient access to storage units, including drive-up units, making moving items simpler and more convenient for customers.