Extra Space Storage

4.9
741 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 543 Farrington Hwy in Kapolei, HI today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, elevator access, security access to your floor only, golf carts available, military discount, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
543 Farrington Hwy, Kapolei, HI
96707, United States

Hours

Reviews

4.9
741 reviews
5 stars
697
4 stars
24
3 stars
7
2 stars
2
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Carlos and Jena providing exceptional service.

Cleanliness

The facility is noted for being clean and well-maintained, contributing to a positive customer experience.

Efficiency

Many reviews highlighted the quick and easy process of renting units, with staff assisting customers promptly and effectively.

Security

Customers expressed confidence in the security of the facility, appreciating the measures in place to keep their belongings safe.

Pricing Concerns

Some customers raised issues regarding price increases and felt misled about initial pricing, indicating a need for clearer communication on costs.
  • BA
    Brandon Abregano
    Jan 2, 2026
    5.0
    Super friendly, very informative, kind!!
  • GR
    Gregg Roman
    Dec 26, 2025
    5.0
    Very clean and the staff was nice.
  • SP
    Sydney Pierre
    Dec 20, 2025
    5.0
    Carlos Camargo hands down is the BEST team member at this location. His customer service, willingness to help me solve a storage problem, and ensure that I was able to close out my storage account in the most feasible and efficient way shows that there are still people in the world who care & can do their job well without making you feel like you are an inconvenience. If you plan to store your items here ask specifically for Carlos!
  • JK
    Jinu Kwak
    Dec 15, 2025
    5.0
    The staff was very responsive and understanding. I had to request a refund and they were understanding of my situation and issued the refund. The staff also told me of upcoming changes they are making where they would be able to address my needs in the future. I had a completely different experience with another storage business a few blocks down and they were not understanding, staff was rude to me over the phone, and gave me the run around. This made me appreciate the great customer service at extra space storage. I will be returning to give them my business.
  • AE
    Aaron Eskaran
    Dec 3, 2025
    5.0
    Carlos is the best extra space man. He helps you understand everything and is very professional. He’s the reason we went with this location. The climate controlled spaces are clean and tidy. We’ll definitely be staying with Extra Space Storage.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.