Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Kailua Kona, HI is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
75-5677 Hale Kapili Street, Kailua Kona, HI
96740, United States
Hours
Reviews
3.7
1,026 reviews
5 stars
480
4 stars
217
3 stars
94
2 stars
60
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times on the phone, unhelpful staff, and rude interactions.
Delivery Issues
Many customers reported significant problems with delivery, including missed deliveries, wrong items delivered, and lack of communication regarding order status.
Product Availability
Customers expressed frustration over discrepancies between online inventory and in-store availability, leading to wasted time and disappointment.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, many reviews indicated a lack of training and inconsistency among staff.
Store Environment
The store was noted for being clean and well-stocked, but some customers found the layout confusing due to frequent rearrangements.
- CPCaryn Palama3 days ago1.0Looking for a wall oven, nothing in stock, 1 display, was told by the clerk something about they quit in the middle of remodeling” zero customer service.
- JKJames KregerDec 16, 20255.0Thought you could get away ripping me off I'm up 2 grand now . Just walking out while your employees staring at the walls waiting for platform 9 and 3 quarters to arrive . Should of just gave me the battery ..
- SPSteve PerryDec 13, 20251.0These clowns lost a customer over a $20 ($15 on Amazon) item. I had purchased repair kits for toilets when I needed them. When I opened the box several months later, when I needed it, a part was missing. They refused to replace the item with another just like it according to their customer policy. The manager refused to come talk to me. The customer service person was rude and hostile. Over the years have spent thousands in that store...NO MORE...only Home Depot for everything going forward !
- ADAlicia DalhouseDec 12, 20255.0Love curbside pickup!
- CCCatskills39Dec 7, 20253.0It is huge.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kailua Kona?
You can find appliances, bathroom supplies, building supplies, electrical items, tools, flooring, garden tools, kitchen products, outdoor furniture, and more at Lowe's Home Improvement in Kailua Kona.
What are the store hours for Lowe's Home Improvement in Kailua Kona?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with some holiday hour variations.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent when the status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment methods.
What installation services does Lowe's offer?
Lowe's provides installation services for appliances, flooring, cabinets, doors, HVAC, lighting, and more to support your home improvement projects.
Are there any loyalty or special programs associated with Lowe's Home Improvement?
Lowe's is associated with programs like Lowe's Toolbox for Education, SkillsUSA, Lowe’s Heroes, Boys & Girls Clubs of America, and Habitat for Humanity, among others.
What nearby places can I visit after shopping at Lowe's Home Improvement in Kailua Kona?
After shopping at Lowe's, you can visit nearby places such as Very Kool Kona for specialty groceries, Starbucks for coffee, and Poi Dog Deli for sandwiches and deli options.
How can nearby stores like Minute Key and Sprint Store help me while visiting Lowe's?
Minute Key provides key and locksmith services, useful if you need assistance with keys, while Sprint Store offers mobile phones and retail services, complementing your errands around Lowe's.
Are there any healthcare or wellness facilities near Lowe's in Kailua Kona?
Yes, nearby healthcare options include Hawaii Family Dental, Elite Smile Center (dentist and orthodontist), Love Aloha Eye Care (optometrist), and Planet Fitness for wellness and fitness activities.