Extra Space Storage

3.8
6 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreBoat Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 73-5562 Lawehana St in Kailua-Kona, HI today! Our large selection of storage units, drive up access, drive up units, electronic gate access, exceptional security, non climate controlled units available, golf carts available, vehicles are allowed in drive-up units and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Location

Extra Space Storage
73-5562 Lawehana St, Kailua-Kona, HI
96740, United States

Hours

Reviews

3.8
6 reviews
5 stars
3
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1
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1
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1 star
1

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers praised the helpful and friendly staff, both in-person and over the phone.

Pricing Issues

Several reviews highlighted concerns about unexpected rent increases and hidden fees, leading to dissatisfaction.

Facility Condition

The facility was noted for being clean, although some customers mentioned the lack of bathroom facilities.

Ease of Access

Customers found the process of accessing units and online discounts to be straightforward and convenient.
  • DP
    Dennis Parsons
    6 days ago
    4.0
    Staff help unravel a problem that someone at Extra Space had created. I appreciated the help.
  • JJ
    John and Wendy Johnson
    Oct 18, 2025
    5.0
    The lady's in the office were amazing, very sweet and helpful, also the lady I talked to on the phone apparently in Florida was also super helpful, it was a coordinated effort to see if my truck would fit , worked out perfectly thank you
  • CR
    Christopher Russell
    Aug 18, 2025
    1.0
    Total scam of a storage place. I have one 10x10 unit. Once you're stuff is in, they just increase the rent over and over. Within 9 months, my unit went from $150 a month, all the way up to $400 dollars a month. Auto paying your bill just makes sure you don't know when they jack up the rate on you. Nobody calls to say anything about a rent increase. Pick a different company for storage in Kailua Kona.
  • ZC
    Z Castro
    Jul 17, 2025
    5.0
    Ez access and discounts online. Erica was the rep for me in person, an absolute pleasure. Super helpful finding the right unit. Not only service with a smile, but also a great positive attitude. Very clean facility. Only neg, no bathrooms.
  • CH
    Cameron Hodgson
    May 5, 2025
    3.0
    It was super easy to do. The customer services was great but they didn’t include online anywhere that there are hidden fees. Administrative fees, you’re required to get there $52 a month insurance that only covers $10,000 and buy there $20 padlock. Be prepared when you go in that your first bill is twice the price and count the additional $52 for insurance.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.