Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kahului, HI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
920 reviews
5 stars
459
4 stars
174
3 stars
88
2 stars
39
1 star
160
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unresponsive phone lines, rude staff, and long wait times for assistance.
Delivery Issues
Many customers reported significant problems with delivery, including delays, damaged items, and lack of communication regarding delivery schedules.
Product Availability
Customers expressed frustration over incorrect orders, missing items, and issues with product quality, particularly with appliances.
Staff Helpfulness
While many reviews noted helpful staff members, there were also complaints about employees being unavailable or unknowledgeable about products.
Store Experience
The store layout and selection received mixed reviews, with some customers appreciating the variety while others found it difficult to locate items.
- KAKen AotakiNov 15, 20255.0Good service, found everything I needed
- JPJENNIFER PURCELLNov 7, 20251.0DO NOT EVER EVER HAVE LOWE"S DO A FLOOR INSTALL FOR YOU! They "completed" my floor yesterday it has a lot of terrible very obvious black marks. The manufacturer supplied the installer with a defective product. And now we have defective floor .. We were told that they would rip everything out but we would still be stuck paying for the materials (flooring). They are very clear that no compensation will be refunded because "they did do the installing". We paid a lot of money for this including pay for and AIRBNB while they installed and now we will have to pay additonal money to stay somewhere when they rip out the floor... I am displeases with the way customer service at their corporate office "handles" this problem
- LKLeslie KralOct 29, 20251.0Trying to contact anyone at the Kahului store all day--no one answers!! Automated system that transfers you to dept & no one answers?? What happened to customer assistance or customer service?? Unbelievable!! I do not like doing business with ANY company that doesn't answer their phone!!
- RMRalph MintzOct 26, 20252.0Idk what's up down there but lately their staff has been so rude. They act as if you're disturbing them when you ask for help, and that lady at the return desk should be fired!
- LPLeona PastranaOct 24, 20251.0I purchased a vinyl sliding door and it was not the correct door. I patiently waited several months for the correct door to be ordered and replaced and this is after several follow-up attempts in person and by phone to have this replacement order1 done.When it finally came in, it was installed but the screen door was missing its screws, etc. There were no parts to purchase separately at the store, therefore we needed to go through the vendor. That took almost a year after calling and going in to complain to Lowes to contact the vendor to have them send us the missing screws etc. The big issue is the ball keep dropping and the excuses keep coming unending why the parts are not ordered. I was told I couldn't just call the vendor to order the parts, there was protocol they had to do. I spoke to the manager directly and still my problem was not resolved in a timely manner. Should I ever have a need to purchase another item for my home, I would not use Lowes. They need to improve their service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kahului?
You can find appliances, bathroom supplies, building supplies, kitchen remodeling essentials, outdoor equipment, garden tools, flooring, paint, power tools, lighting, and much more.
What are the store hours for Lowe's Home Improvement in Kahului?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Note that holiday hours may vary.
Does Lowe's Home Improvement offer delivery and pickup options?
Yes, Lowe's provides in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, where you'll also receive email updates.
What is Lowe's policy on returns and exchanges?
Most items can be returned within 90 days. If purchased online, you can start returns online. For in-store returns, bring proof of purchase to customer service.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby dining options to visit before or after shopping at Lowe's?
Yes, nearby restaurants include La Poblana Comida Mexicana, Raising Cane's, Teddy's Bigger Burger, and 808 Plates Maui, among others, perfect for grabbing a meal before or after your visit.
Is there a nearby coffee shop near Lowe's Home Improvement in Kahului?
Yes, several Starbucks locations are nearby, offering convenient spots for coffee breaks before or after your shopping trip.
Are there other retail stores near Lowe's for additional shopping needs?
Yes, Target Store Maui-Kahului and CVS Pharmacy inside Target Store are nearby, allowing you to combine your Lowe's visit with other shopping needs.
Can customers combine home improvement shopping at Lowe's with nearby services like banking or auto care?
Absolutely, American Savings Bank and Maui Car Wash are close by, so you can conveniently manage banking or car care alongside your Lowe's visit.