Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Honolulu, HI offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.4
2,124 reviews
5 stars
833
4 stars
432
3 stars
223
2 stars
116
1 star
520
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including difficulty reaching associates by phone and unhelpful staff in-store.
Delivery Issues
Many customers reported significant problems with delivery, including wrong items delivered, delays, and lack of communication regarding delivery status.
Mixed Experiences
While some customers praised specific employees for their helpfulness, many others expressed frustration with the overall service and support.
Product Quality Concerns
Several reviews mentioned issues with the quality of delivered products, including damaged items and incorrect orders.
Store Cleanliness
Some customers noted that the store was clean and well-organized, contributing positively to their shopping experience.
- CCCourtney ChingDec 24, 20251.0Lowe’s in Iwilei Hawaii is the WORST business I have ever dealt with! I ordered an online order which they promptly delivered to the WRONG address and the only way to get this handled is by speaking to them by phone. Here’s the catch THEY. DONT. ANSWER. THEIR. PHONE. Ever. EVER. I have spent HOURS calling. It just rings and rings and rings. Then it cuts me off. Over and over and over again. I can’t get the order I paid almost $500 for. I’ve been charged but cannot get my products. This has now entered the theft category. My next move will be to file a police report because I don’t see how else I am going to get my products or a refund. Whoever is in charge of the Iwilei Hawaii Lowe’s should honestly be fired How is no one home at Lowe’s???
- TJTaylor JosephDec 23, 20251.0I recently went to Lowe's to buy a gift for my husband and I had a very uncomfortable and unpleasant experience. In less than 5 minutes of entering the store I was approached by a male store security. The first thing out of his mouth was "Yeah I see you I see what's up." He continued to make sarcastic remarks while hounding me throughout the 10 minutes I was in the store. Even after I finished paying for my item he still continued to follow me while making sarcastic gestures and comments. This was a very uncomfortable experience and in my personal opinion the security guard acted very rude and unprofessional. I spoke with the store management before leaving and all they had to say was sorry. Not likely to ever shop at this Lowe's or any Lowe's for that matter
- YYYolandaDec 20, 20251.0An absolute nightmare! DONT BUY FROM LOWE’S. You will regret it. Delivery instructions completely ignored. Driver has to get a verbal for all written instructions on his work order from some guy named MAC or MACK who doesn’t return calls from anyone, ignores messages from trucking company contacted by Lowe’s, and doesn’t pay attention to detail or seem to give a damn about customers. Wrong guy for the job. Will not put myself in a situation like this again with Lowe’s ever.
- JRJoseph RondonDec 15, 20255.0First time visiting Lowe’s in many years. The customer service was excellent—Mike from Security and Collin from the Lumber department did a great job helping me find everything I needed. The store was very clean and well organized, and self-checkout was easy, with staff available to assist if needed.
- RRRyan RigginsNov 22, 20251.0Poor Experience Buying GE Gas Stove from Lowe’s Online (November 2025) I want to warn others about the nightmare I just endured buying a GE gas stove online from Lowe’s. Timeline: Sun, Nov 16: Purchased GE gas stove online. It included a conversion kit to LP. Mon, Nov 17: Delivery attempted. Needed a tech to switch to LP after delivery. Wed, Nov 19: Tech visit: stove wouldn’t ignite. Only 2 of 5 burners worked; oven wouldn’t ignite. Tech said the unit didn’t look new and appeared wet/condensed from being outside. Hawaii time difference compounded delays; Lowe’s was often closed when I tried to call. Warranty/Service: Filed a GE warranty claim on Thu morning. GE routed to Eliet; Fri, Nov 21, Eliet asked for a $199 deposit (policy). I declined. GE said Eliet shouldn’t charge since stove is under warranty; GE would cover it and offered another provider, but scheduling was uncertain. Lowe’s interaction: Thu: Told I was outside a 48-hour window and no exception would be made, despite time-zone and delivery windows. Multiple requests for a supervisor were denied; no resolution offered. Friday: Couldn’t reach Lowe’s; tried the local store on Friday, was put on hold for 25 minutes and I hung up. Status: The delivered stove feels used and non-functional. Very disappointing buying experience. Bottom line: If you’re shopping for appliances from Lowe’s online, be prepared for potential delivery/installation hiccups, questionable “new” condition, and weak customer escalation. I’m out time and money due to issues that should be covered under warranty. Would not recommend at this point. only gave a 1 star since 0 was not an option.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Honolulu?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, gardening equipment, bathroom supplies, and more for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Honolulu?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM. Holiday hours vary, with some days closed or shorter hours.
Does Lowe's in Honolulu offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I find a product online at Lowe's?
You can search using a keyword, Lowe's item number, brand, or manufacturer’s model number. Alternatively, browse by department to explore the large selection of items available.
What payment methods are accepted at Lowe's Home Improvement in Honolulu?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment options.
Are installation services available at Lowe's Honolulu?
Yes, Lowe's offers various installation services including appliances, blinds, cabinets, flooring, countertops, doors, HVAC, lighting, roofing, and more to help complete your home projects.
How do I check if my online order is ready for pickup?
You will receive an email with pickup instructions and the store location once your order is ready. Bring the order confirmation email or number along with a photo ID to the designated pickup area during store hours.
What nearby dining options are available near Lowe's Home Improvement in Honolulu?
Nearby dining options include Island Sandwich Creation (a delicatessen and grocery store), Blondie's Plant-Based Food Truck (American restaurant), La Tour Cafe (French restaurant and cafe), La Tour Bakehouse (bakery), and Tanaka Saimin (Japanese and Hawaiian restaurant). These provide convenient food choices before or after shopping at Lowe's.
Are there other hardware or home improvement stores near Lowe's in Honolulu?
Yes, Home Services at The Home Depot and Tool & Truck Rental at The Home Depot are nearby, offering additional options for building supplies, flooring, and tool rentals.
What nearby services can assist me with moving or locksmith needs near Lowe's Honolulu?
Hawaii Dependable Express Movers can help with professional moving services, and Minute Key provides key and locksmith services, both conveniently located near Lowe's.