Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Honolulu, HI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.4
2,115 reviews
5 stars
827
4 stars
432
3 stars
223
2 stars
115
1 star
518
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers reported poor customer service, including difficulty reaching staff by phone and long wait times in-store.
Delivery Issues
Many reviews highlighted significant problems with delivery, including delays, incorrect items being delivered, and lack of communication regarding order status.
Product Availability
While some customers appreciated the variety of products available, others noted discrepancies between online inventory and actual stock in-store.
Employee Helpfulness
Several customers praised specific employees for their helpfulness and knowledge, contrasting with general complaints about staff availability.
Store Cleanliness
Customers consistently noted that the store was clean and well-organized, contributing positively to their shopping experience.
- RRRyan Riggins1 day ago1.0Poor Experience Buying GE Gas Stove from Lowe’s Online (November 2025) I want to warn others about the nightmare I just endured buying a GE gas stove online from Lowe’s. Timeline: Sun, Nov 16: Purchased GE gas stove online. It included a conversion kit to LP. Mon, Nov 17: Delivery attempted. Needed a tech to switch to LP after delivery. Wed, Nov 19: Tech visit: stove wouldn’t ignite. Only 2 of 5 burners worked; oven wouldn’t ignite. Tech said the unit didn’t look new and appeared wet/condensed from being outside. Hawaii time difference compounded delays; Lowe’s was often closed when I tried to call. Warranty/Service: Filed a GE warranty claim on Thu morning. GE routed to Eliet; Fri, Nov 21, Eliet asked for a $199 deposit (policy). I declined. GE said Eliet shouldn’t charge since stove is under warranty; GE would cover it and offered another provider, but scheduling was uncertain. Lowe’s interaction: Thu: Told I was outside a 48-hour window and no exception would be made, despite time-zone and delivery windows. Multiple requests for a supervisor were denied; no resolution offered. Friday: Couldn’t reach Lowe’s; tried the local store on Friday, was put on hold for 25 minutes and I hung up. Status: The delivered stove feels used and non-functional. Very disappointing buying experience. Bottom line: If you’re shopping for appliances from Lowe’s online, be prepared for potential delivery/installation hiccups, questionable “new” condition, and weak customer escalation. I’m out time and money due to issues that should be covered under warranty. Would not recommend at this point. only gave a 1 star since 0 was not an option.
- LHL HoNov 15, 20251.0Their next day delivery service only delivered 1 out of 8 items. Opened a case with customer service online. They said store would call, but got no call. Tried calling then myself, and like others, constant ringing, no answer. I finally get through to them late at night and they hang up on me. If the other guys had the product I would be there. But for anything else home improvement from now on it wont be from Lowes. This is ridiculous that I have to chase down my product because of their mistake. Can't even request a refund.
- CKchristine katayamaNov 7, 20251.0Don’t you even call them up to speak with the store associates. I have been calling for the past 5 days and have never talked to anyone. It is a total waste of your time. Also, some delivery people are not careful enough, and your house gets damaged as a result of their negligence. They forgot to tighten the water valve back. The night-shift female manager will not give you a chance to speak or apologize for the two times the washing machine was delivered dented. She will provide you with nothing but attitude. She will make you feel you did something wrong when you are just a customer trying to do business with them. I still haven't received the refund for the extra dryer cord that we ordered, which was already returned with the delivery personnel, and I have to drive down there and waste more of my time. I am writing this while I am on the line, hoping someone will pick up my call. Good luck!
- GMGreg MeigsNov 3, 20251.0Worst company out there in regards to getting a simple question answered over the phone, the automated service will simply transfer you to a extension that no one will ever answer, get your shit together
- TFTodd FeeOct 27, 20251.0The item was delivered damaged and never left the moving truck. I requested a full refund and the story only partially refunded me; the purchase was $2850.18 and the store refunded $2757.00. The delivery team did not haul out the old equipment; I didn't receive one item from Lowes and yet I still cannot get a full refund. The Lowes Customer Care number continually submits a ticket, which goes to the main store, which closes the ticket. I've the phone number to the manager of the local store, but calls to that number have gone unanswered for over 4 days. Since this experience, I've decided to go purchase the appliances with Costco, who is known for their exquisite customer service. Aloha Lowes, your poor service over $93 has cost you a customer.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Honolulu?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, gardening equipment, bathroom supplies, and more for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Honolulu?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM. Holiday hours vary, with some days closed or shorter hours.
Does Lowe's in Honolulu offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I find a product online at Lowe's?
You can search using a keyword, Lowe's item number, brand, or manufacturer’s model number. Alternatively, browse by department to explore the large selection of items available.
What payment methods are accepted at Lowe's Home Improvement in Honolulu?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment options.
Are installation services available at Lowe's Honolulu?
Yes, Lowe's offers various installation services including appliances, blinds, cabinets, flooring, countertops, doors, HVAC, lighting, roofing, and more to help complete your home projects.
How do I check if my online order is ready for pickup?
You will receive an email with pickup instructions and the store location once your order is ready. Bring the order confirmation email or number along with a photo ID to the designated pickup area during store hours.
What nearby dining options are available near Lowe's Home Improvement in Honolulu?
Nearby dining options include Island Sandwich Creation (a delicatessen and grocery store), Blondie's Plant-Based Food Truck (American restaurant), La Tour Cafe (French restaurant and cafe), La Tour Bakehouse (bakery), and Tanaka Saimin (Japanese and Hawaiian restaurant). These provide convenient food choices before or after shopping at Lowe's.
Are there other hardware or home improvement stores near Lowe's in Honolulu?
Yes, Home Services at The Home Depot and Tool & Truck Rental at The Home Depot are nearby, offering additional options for building supplies, flooring, and tool rentals.
What nearby services can assist me with moving or locksmith needs near Lowe's Honolulu?
Hawaii Dependable Express Movers can help with professional moving services, and Minute Key provides key and locksmith services, both conveniently located near Lowe's.