Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage Facility
Store your belongings at Extra Space Storage on 425 Kalanianaole Ave in Hilo, HI today! Our large selection of storage units, drive up access, drive up units, all-hours access, electronic gate access, alarmed units, manager living on site, exceptional security, ADA compliant, multiple entrance/exit gates, non climate controlled units available, parking spaces, vehicles are allowed in drive-up units, solar site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
447 reviews
5 stars
422
4 stars
12
3 stars6
2 stars3
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, especially Donna and Alyssa, received high praise for being friendly, helpful, and accommodating, making the rental process smooth and stress-free.
Cleanliness
The facilities are consistently described as clean and well-maintained, contributing to a positive customer experience.
Pricing Transparency
While many customers appreciated the reasonable pricing, there were concerns about lack of transparency regarding potential rate increases.
Accessibility
Customers noted the convenient location and easy access to storage units, enhancing the overall experience.
Overall Satisfaction
Many reviews reflect a high level of satisfaction with the service and facilities, with several customers expressing a willingness to recommend the business.
- RFRyan FulcherNov 12, 20255.0Clean place! Friendly staff I highly recommend
- CHCaligula HumdingerNov 11, 20255.0Quick and easy to get a unit. Very helpful service from Donna.
- MMmNov 6, 20255.0Donna was very helpful, answered all my questions, and explained everything thoroughly.
- JCJaggar CerfNov 5, 20255.0Enjoyable experience, wonderful customer service
- KKKimberly KlotzOct 10, 20255.0This is by far the best storage place I’ve ever used (and I’ve used A LOT of places spanning over 20 years and up & down the east coast from NY down through VA). The staff here are genuinely helpful and friendly and the grounds are pretty much immaculate. Everything is clean- from the office to the units. Even the doors to the units are clean and super easy to open and close. I’m 5’3” so I’ve had one or two issues over the years trying to close my door when I’m done. I noticed that every door has a rope so it’s easy to reach if you’re short like me. The prices are really very reasonable, too, which is always a plus. Also, you can’t get into it without putting your code into the box. And the hall lights are motion censored and light up as you walk through. If you’re looking for a self storage unit where the staff is amazing and you don’t have to worry about bugs and rodents- and your safety- this is most definitely THE place!! My son surprised me and put our stuff (that we’ve been driving around with for months) here and Mark was just so wonderful and really left a lasting impression on him. I met him myself and I can see why… he’d really friendly, caring and an overall good person. I highly recommend you check out the Lynchburg, VA location if you need a storage unit!!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Hilo and Wainaku.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to University of Hawaii at Hilo.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer RV storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for RVs of all sizes. Whether you’re leaving an RV in storage long term or simply need a place to park an RV between uses, we offer a flexible option with month-to-month leases so you can store for as long as you need.
Do you offer boat storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for boats of all sizes.
What are the access hours for Extra Space Storage in Hilo?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekends.
What types of storage units does Extra Space Storage offer?
Extra Space Storage offers a large selection of storage units including drive-up access, non-climate controlled units, and specialized vehicle storage for RVs and boats.
Does Extra Space Storage provide packing and moving supplies?
Yes, Extra Space Storage offers moving and packing supplies such as boxes, which can be purchased online or at the facility.
Are there any options for vehicle storage at Extra Space Storage?
Yes, Extra Space Storage provides drive-up storage units and offers outdoor, covered, and indoor storage solutions for RVs and boats.
How can I determine the right storage unit size for my needs?
Use the Storage Unit Size Guide provided by Extra Space Storage to estimate how many boxes and items will fit in each unit size.
What payment options are accepted at Extra Space Storage?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa.
Is Extra Space Storage close to any colleges or universities?
Yes, Extra Space Storage is located near the University of Hawaii at Hilo, providing convenient storage options for students and faculty.
What nearby facilities can assist with vehicle needs while using Extra Space Storage?
Nearby car dealerships like Kamaaina Nissan, Onlywkevs, and Big Island Motors can assist with automotive needs; rental agencies such as Harper Car & Truck Rentals and Island Discount Rentals offer rental vehicles.
Are there nearby services related to moving or equipment rental near Extra Space Storage?
Yes, Sunbelt Rentals nearby offers rental services for industrial and construction equipment which may be useful during moving or storage projects.
What nearby community amenities or services are around Extra Space Storage?
Nearby you can find Orchid Manor Condo Association for accommodation, Hawaii Life Real Estate Brokers for real estate services, and Will Kill Termites & Pests for pest control services, aiding community members and customers.