Brand Certified
Extra Space Storage
4.9(472 reviews)
Certified by Extra Space Storage • Feb 22, 2026
Business Details
425 Kalanianaole Ave, Hilo, HI
96720, United States
Certified by Extra Space Storage • Feb 22, 2026
(808) 933-2977
Certified by Extra Space Storage • Feb 22, 2026
https://www.extraspace.com/storage/facilities/us/hawaii/hilo/1000000838/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext
Certified by Extra Space Storage • Feb 22, 2026
About
Certified by Extra Space Storage • Feb 22, 2026
Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage Facility
Store your belongings at Extra Space Storage on 425 Kalanianaole Ave in Hilo, HI today! Our large selection of storage units, drive up access, drive up units, all-hours access, electronic gate access, alarmed units, exceptional security, ADA compliant, multiple entrance/exit gates, non climate controlled units available, parking spaces, vehicles are allowed in drive-up units, solar site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
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Location
Certified by Extra Space Storage • Feb 22, 2026
Hours
Certified by Extra Space Storage • Feb 22, 2026
Reviews
4.9
472 reviews
5 stars
447
4 stars
12
3 stars6
2 stars3
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Donna and Alyssa, for their friendliness, helpfulness, and professionalism.
Cleanliness
The facility is frequently described as clean and well-maintained, contributing to a positive customer experience.
Efficiency
Many reviews highlight the quick and easy process of renting units, with staff assisting customers promptly and effectively.
Pricing Transparency
Some customers expressed concerns about unexpected rate increases, indicating a need for better communication regarding pricing policies.
- AGAmanda GreenFeb 18, 20265.0EDonna at Extra Space Storage in Hilo was absolutely wonderful to work with. Although we ultimately didn’t rent at this location due to convenience with our property, Donna went above and beyond to help us. She took the time to call around and find available units and was incredibly accommodating throughout the process. She is very sweet, bubbly, and genuinely cares about helping people. Her customer service was exceptional, and it made a lasting impression.
- CMCrystal MorrisFeb 18, 20265.0miss Kay was also so helpful full of information that could help me a great listener you are very lucky to have her as an associate cause she’s such a sweetheart she gets 10 stars
- QFQuentin FloryFeb 16, 20265.0Excellent customer service! They also have airport adjacent long term parking.
- LNLokelani Ah NeeFeb 5, 20265.0First off, the fastest storage rental ever. Donna the office clerk did an amazing job walking me through everything. Go check them out.
- WSWAL SanctuaryFeb 3, 20265.0Donna helped us get a storage unit and explained everything really well. She made the process super easy and was friendly. Went above and beyond. Great employee and experience will definitely recommend to others.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Hilo and Wainaku.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to University of Hawaii at Hilo.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer RV storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for RVs of all sizes. Whether you’re leaving an RV in storage long term or simply need a place to park an RV between uses, we offer a flexible option with month-to-month leases so you can store for as long as you need.
Do you offer boat storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for boats of all sizes.
What are the access hours for Extra Space Storage in Hilo?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekends.
What types of storage units does Extra Space Storage offer?
Extra Space Storage offers a large selection of storage units including drive-up access, non-climate controlled units, and specialized vehicle storage for RVs and boats.
Does Extra Space Storage provide packing and moving supplies?
Yes, Extra Space Storage offers moving and packing supplies such as boxes, which can be purchased online or at the facility.
Are there any options for vehicle storage at Extra Space Storage?
Yes, Extra Space Storage provides drive-up storage units and offers outdoor, covered, and indoor storage solutions for RVs and boats.
How can I determine the right storage unit size for my needs?
Use the Storage Unit Size Guide provided by Extra Space Storage to estimate how many boxes and items will fit in each unit size.
What payment options are accepted at Extra Space Storage?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa.
Is Extra Space Storage close to any colleges or universities?
Yes, Extra Space Storage is located near the University of Hawaii at Hilo, providing convenient storage options for students and faculty.
What nearby facilities can assist with vehicle needs while using Extra Space Storage?
Nearby car dealerships like Kamaaina Nissan, Onlywkevs, and Big Island Motors can assist with automotive needs; rental agencies such as Harper Car & Truck Rentals and Island Discount Rentals offer rental vehicles.
Are there nearby services related to moving or equipment rental near Extra Space Storage?
Yes, Sunbelt Rentals nearby offers rental services for industrial and construction equipment which may be useful during moving or storage projects.
What nearby community amenities or services are around Extra Space Storage?
Nearby you can find Orchid Manor Condo Association for accommodation, Hawaii Life Real Estate Brokers for real estate services, and Will Kill Termites & Pests for pest control services, aiding community members and customers.
Brand Certified Facts from Extra Space Storage
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Certified February 22, 2026Yext Knowledge Graph
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