Dreams Croydon

Reviews

• AR

  Anne Marie Rice

  2 days ago
  5.0
  I brought a king’s size bed and mattress from Dreams in Purley way . A lovely sales lady helped me choose. She was professional friendly excellent service. Also delivery driver,s was friendly professional set up the bed and took our old one away . I highly recommend using Purley way Dreams the store is friendly welcoming and the service from start to finish was excellent . A very happy customer.
• GA

  Garry Ann

  4 days ago
  5.0
  Great service throughout our time in store no pressure to buy no salesperson following you around. 1 salesperson (Calvin) came up to us to see if we needed help. said just looking and he walked away saying if you need anything just ask. which we did came gave us advice which we took on board and ended up buying 2 bed frames and 2 mattress . Great service even had coffee and biscuits bonus Thanks Calvin
• MR

  Madeehah R.

  Jul 27, 2026
  2.0
  I am extremely disappointed and dissatisfied with the service Dreams has provided. I ordered a bed frame and the Amersham (very firm) mattress from the Croydon store. Michael put my order through who was very friendly and thorough. I was told the lead time for this mattress was 4 weeks, which was longer than some others I was considering. I really liked this mattress, so I was happy to wait the 4 weeks. On delivery day, I was not able to be present. The bed frame was delivered and assembled well. When I checked the mattress after coming home, I realised quickly it was not the mattress I had ordered. It was an Ashbourne mattress, which was "very soft". The complete opposite to what I wanted. This was after 5pm, therefore customer services was closed. I contacted the Croydon store and spoke to someone called Neal who I found extremely unhelpful and patronising. He had no idea what to do and said because they swapped computer systems a couple of weeks back, he wouldn't be able to look at the order. I spoke to customer services the next day who, again, unhelpfully told me there was a 4 week wait for the Amersham mattress. I would have to wait 8 weeks in total for something that was not my mistake. I was offered 10% discount on an alternative mattress, but I would have to go in store to pick it out. I did just that, and Jason the store manager tried his best given the situation to do what he could for me. In the end I just couldn't wait an extra month for a mattress so I found an alternative mattress for much cheaper in another store who could deliver the next working day. Even to process the return for the erroneous mattress was painful. I was given a collection date but no time, neither the day before nor the day of delivery. When I said I would like to raise a complaint, an "Escalations Team Leader" called Peter emailed me just to, quite simply, say "I'm very sorry". What good will that do? A bare minimum would be to investigate why such a massive error occured. Mistakes can happen but there has been no real resolution to an error that was entirely the fault of Dreams. Asking a customer to wait eight weeks in total for a mattress is unacceptable. The fact that the team in the store have no control over deliveries and have little communication with the customer services team is ridiculous. I am stunned that there are no other checks and balances for such a big mistake. I should not have to pay EXTRA for something that was not my fault. I should not have to pay EXTRA when it is my inconvenience to not have a usable bed in my home. If I were a vulnerable, frail customer who required the use of a bed and could not simply just sleep on the floor or sofa, this would be serious negligence. I have used Dreams in the past before and have had no issues. I am extremely dissatisfied with the lack of initiative to actually look into why this mistake has happened. Aside from a paltry £60 off the replacement mattress, I was not offered any real compensation. I should not have had to pay for Dreams' mistake. Overall I would not recommend this store to others given my experience. 2 stars for the staff members that were actually helpful in the store itself.
• KK

  Khloe

  Jul 25, 2026
  5.0
  We’re looking to buy a new frame and mattress and Jason the store manager has been very very helpful to give us the information that we need. Thank you and we will definitely come and see him for our next purchase. Daisy
• AL

  antoine Lassalle

  Jul 21, 2026
  5.0
  We went to buy a mattress and a frame. Thank you, Gabriella, for your patience. We knew we wanted a firm mattress, and SleepMatch's analysis helped us select one that fits our needs. Self funding project Midwives Around the World # AntoineLPhotos #AlamaCare

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