Shaun did a great job looking after us very knowledgeable. Relaxing experience no high pressure sales, exactly what you want when bed shopping. Someone who can answer questions but not constantly pushing for a sale. Great experience!
LR
lainey russell
May 12, 2026
The customer service was amazing, it was quick and effortless finding the perfect mattress that suited me and found the perfect base to go with it. Indj was very helpful and gave us all the right advice moving forward, we are very
pleased.
TL
tomas large
Mar 30, 2026
Very disorganised store, didn’t have anything I was looking for in stock. Didn’t feel like they wanted to check anything. Walked out with my money went to Argos next door. 🫡
NJ
Nadine Jowett
Mar 29, 2026
We recently visited the Dreams store in Telford and had an outstanding experience thanks to Shaun, one of the team members.
From the moment we arrived, Shaun approached us in a friendly and professional manner, taking the time to understand exactly what we were looking for. After we explained that we’d had some trouble with a recent mattress purchase, he was genuinely eager to make things right for us, which immediately put us at ease.
Shaun introduced us to the sleep match machine and explained the entire process in great detail, making sure we fully understood how it worked and how it would help find the right mattress for our needs. Once the machine identified a suitable option, he guided us over to test the mattress in person, again taking the time to go through every detail and answer all of our questions thoroughly.
His knowledge, patience, and commitment to customer satisfaction were truly exceptional. We couldn’t fault Shaun at all—he was fantastic from start to finish.
Thanks to his help, we feel confident in our choice and are really looking forward to the arrival of our new mattress. A brilliant service all round!
Went above and beyond to help with our request, adding in added extras, advising on the best pillows for a person who gets warm easily, advised mattress protection best for our needs.
Jade was Happy and pleasant, gave great information and walked out with exactly what we were after. We felt understood :)