Dreams Ipswich

Reviews

• BA

  Basil A

  Sep 29, 2026
  1.0
  Please think twice before buying from Dreams. I purchased a mattress from Dreams and was promised delivery within 5 days. While the mattress did arrive within that timeframe, unfortunately, I received a faulty mattress that was covered in mould. What has been even more frustrating is the way the issue has been handled. Despite receiving a faulty and completely unacceptable product, I have now been told that I need to wait another 41 days for a replacement. Trying to contact customer service has been an equally frustrating experience. You can spend more than an hour waiting on the phone just to get through to someone, only to be given misleading information and promises of callbacks that never happen. I have been left waiting for days, repeatedly having to chase them for updates. A faulty, mouldy mattress should not be something a customer has to deal with in the first place, and being expected to wait 41 days for a replacement is simply unacceptable. I am extremely disappointed with both the product and the way Dreams has handled this situation. Think carefully before purchasing from this company, especially if you expect reliable customer service when something goes wrong. The only good thing in this experience were the Sales team, especially Ginny. The rest of it was/is so frustrating.
• DP

  Dean Pickess

  Sep 19, 2026
  5.0
  Absolutely brilliant service, Cory explained everything about the certain mattress and bed bases. Thanks for all the help you gave me. I would fully recommend Dreams.
• JC

  Jackie Coates

  Aug 13, 2026
  2.0
  Please be aware that this may happen to you. Sales team were good. Cory (hope spelt right) was friendly and professional and I was able to choose a delivery date to suit me giving me confidence I was buying from a good company. Delivery day was supposed to be today (13/8), however I had not received a pre delivery day email or a 2 hour window slot on delivery day as was explained on purchase. When I queried with sales today, I was told they couldn't help and told to ring customer services (CS). CS do not answer calls or ring you back if you leave details. After trying most of the day to get an answer, I was finally told at 15.52 that my delivery was not arriving today but was now moved to 2 Sept! Appalling customer service when I had waited all day and now no choice of delivery date. CS finally got back to me and told me the 2 Sept wasn't guaranteed either!! I had been so confident of delivery we had dismantled our old bed! How stupid of me! I very rarely give bad reviews but felt I had to warn others. The sales team are let down by the rest of the company.
• SC

  Stephanie Coates

  Aug 9, 2026
  5.0
  Ipswich Store. Fabulous staff, with brilliant knowledge and they listen to what your needs are. Helpful, friendly and always, always advise without pushing you into something you do not want. We always get our beds and matresses here. Wouldnt go anywhere else. Excellent service everytime.
• IJ

  Iona Jaeger

  Jul 23, 2026
  5.0
  Staff were very helpful at the Ipswich Store. Ginny served and looked after us very well. She gave us very good advice on choosing a suitable mattress for my father’s live in carer.

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