RH England | The Gallery at the Historic Aynho Park

Reviews

• NN

  Nicole Nowak

  May 16, 2026
  5.0
  Such a beautiful place truly amazing like from a fairytale, staff all so kind and respectful and are nice to have a chat with , food amazing definitely will be a regular place for my family 10/10
• MH

  Matthew Hadman

  May 4, 2026
  1.0
  Dreadful service as a returning customer. Since 2023, I have visited RH England on numerous occasions - and on at least 8 of those, I have eaten in The Orangery with my dog. - But NOT today. I made a reservation 5 weeks ago, via RH Englands website for The Orangery - to visit with friends over the bank holiday weekend. In the booking I specified it was for 4 adults and 1 dog. (My dog is a Yorkshire terrier who sits in a carrier and does not come into contact with floors or furnishings). RH has always stated it is dog friendly and accommodated dogs in The Orangery (even during Jan 2026 I visited and used the restaurant with my dog). Nowhere, as part of the booking process or on the RH website does it say dogs are no longer permitted in The Orangery. I picked up friends this morning and drove 2 hours to RH England for a special get together lunch. On arriving I was told there is a strict no dog policy in the restaurant. I disputed this, explaining I had used the restaurant several times before. I was told they didn’t know why this was, or how it had been allowed. I asked to speak to the manager. Things got worse at this point. The manager arrived, very defensive, telling me no dogs in the restaurant. When I explained that I had done this previously she basically told me I was lying. I got out my phone to show photos of my dog sat in The Orangery. She then said this had been an ‘exception’ but she could not make that exception today. She offered me a table in the foyer. - which was coffee table and sofa, meaning we would eat off our laps not with a knife and fork. Hardly what we had booked for. I asked why nobody had contacted me given my booking clearly stated a dog was coming. She said she could see the comments but nobody looks at these. I argued this was important as it’s the area you are asked to detail dietary requirements on booking. She said again bookings were automatic and nobody reads the comments left in the booking process. I asked to see the general manager. I explained, for a third time, I was a regular visitor. He then explained this was a recent policy change following the conservatory opening. (This was not how the server or restaurant manager had led the message - telling me The Orangery had never permitted dogs, which I knew to be untrue). I asked how we could eat in The Conservatory but it wasn’t possible as it was closed. He offered a table in the corner of the restaurant but said we would have to wait as the table was currently occupied and we could not have our original reservation because of the dog. I argued, again, that this was not clear anywhere. He said it was on the booking confirmation. It is - at the bottom of the email, in small print, under additional information nestled among the valet parking info. Surely, this change should be highlighted on the RH website and on the booking form / process - not just discreetly on the bottom of the booking confirmation. The interaction - particularly with the restaurant manager - was so dreadful we chose to leave without eating. Being offered to be tucked in the back corner and needing to wait was hardly a way to resolve the issue of their own creation. My booking included my postcode - showing I was not local and to let people travel without notifying them of significant policy changes is extremely poor. RH is selling a luxury experience in a high end interior show home but its customer care is lack lustre. Something has gone dreadfully wrong in the past few months. Previously service was caring and attentive. RH wants to cater for the discerning customer but does not want to deliver the experience they expect - rather choosing to argue with them and tell them they’re lying (until the prove to the staff otherwise!) I have recommended this place to countless friends and colleagues but I won’t do any longer, nor shall I return. Absolutely disgraceful and a waste of a bank holiday Monday for me and my friends.
• CM

  Claire Moloney

  May 4, 2026
  1.0
  So disappointing. Having gone with a friend who had been several times with his dog and mentioned the dog in the booking, the staff were really rude and wouldn't let us in even when they were shown photos of the dog in the restaurant on previous visits and acknowledged the dog had been included in the booking. The manager Lewis was equally rude. They are trying to sell a luxury product but have the ethos of cheap, stack them high sell them quick toot. You can tell staff who have experience at this level of service offering, sadly there wasn't anyone like this currently working at RH. DONT GO! plenty other lovely places to eat nearby.
• WB

  Will B

  Apr 30, 2026
  1.0
  I am honestly appalled by how I was treated at RH England at Aynho Park. I had a booking to celebrate my 18th birthday, an important milestone and was really looking forward to it. Due to temporary roadworks, we arrived just 8 minutes late !! and even had the courtesy to call ahead to explain the delay. Despite this, we were refused entry. To turn someone away on their 18th birthday over an 8 minute delay, after being informed in advance, is absolutely shocking and shows complete lack of understanding and basic customer care. I was genuinely taken aback by how rigid and dismissive the response was from the on site team, What should have been a really special and memorable day was completely ruined. I won’t be returning, and I’m honestly disgusted that somewhere with such a reputation handles customers in this disgusting manner.
• JS

  Jo Smith

  Apr 6, 2026
  5.0
  Beautiful setting. Fabulous staff and delightful eateries. Well worth a visit.