BB
Bianca Belita
Sep 1, 2026
I have to start by saying that my cousin and I absolutely loved our experience at The Loggia, and a special mention must go to Hugh, who was excellent. He was attentive, warm and genuinely made the experience really enjoyable. His service was a real highlight of our visit.
Unfortunately, where we would have to score the experience down was our interaction with the reception team.
There were two ladies at the front desk. One was extremely kind and welcoming, but unfortunately, our experience with the other receptionist was quite the opposite. We were told that we were not permitted to take photographs of the property. Of course, we respected her request and did not take any further photos.
However, what made us uncomfortable was that there were several other guests taking photographs around the property. We noticed the same receptionist walking past certain guests who were taking photos without saying anything, whereas my cousin and I felt as though we were being followed around to make sure we did not take any photographs.
I want to be very clear that I have absolutely no issue with respecting the property’s rules. If the policy is that guests are not permitted to take photographs, then I completely understand and will respect that. However, the reception team should communicate this clearly to every guest upon arrival, regardless of who they are, and the same rule should be applied consistently to everyone. That way, there can be no confusion and no guest feels singled out or treated differently.
Being told that we could not take photographs while seeing other guests freely doing so felt extremely unfair. We were celebrating my 30th birthday and had come to enjoy a special experience, so unfortunately this interaction left us feeling quite uncomfortable and upset.
My feedback is specifically for the brunette receptionist wearing a black short-sleeved polo/turtleneck, white skirt and black pointed slingbacks. I would encourage a kinder, warmer and more welcoming approach towards guests, particularly upon arrival and departure. People visit The Loggia to enjoy a special experience and create memories, and the way guests are spoken to and treated can make a significant difference.
Overall, we genuinely loved The Loggia and had a wonderful experience with Hugh, who deserves particular recognition for his excellent service. However, I do feel the reception experience could have been handled with much more kindness, consistency and fairness. If photography is not permitted, simply make that clear to all guests from the outset and apply the rule equally to everyone.