Safestore Self Storage London Kings Cross

Reviews

• LC

  L C

  Jun 21, 2026
  5.0
  Syed was amazing and happily helped with sorting out our storage plans over the summer! Highly recommend this place too
• SN

  Stephen Nolan

  Jun 20, 2026
  5.0
  Super easy to move in and very clear instructions for how to use our space. Niall was fantastic to work with
• YW

  Yuan Wu

  Jun 18, 2026
  1.0
  Clean and secure facility, but my experience with Safestore Kings Cross left me extremely disappointed. When I signed up, I made it clear that I only required storage for one month and specifically asked about the process for vacating the unit. I was told by a member of staff that this had been noted on my account and that the necessary cancellation notice would be handled before my intended move-out date. After I emptied the unit and vacated the storage room, I was informed that no cancellation had been processed and that I was liable for an additional month’s charges (£173.64) due to the notice period requirements. I raised a formal dispute, explaining that I had relied on the information provided by staff when entering into the agreement. The response I received was that the staff member did not recall the conversation and that the written terms and conditions would therefore apply. Despite the dispute being raised immediately, the matter was subsequently referred to a debt collection agency, with the amount claimed increasing to over £260. What is particularly frustrating is that this situation could have been avoided with a clearer and more transparent cancellation process. After reading other reviews, it appears I am not the only customer who has encountered issues relating to notice periods and unexpected charges. The entire experience left me feeling as though the process prioritises collecting additional fees over helping customers successfully close their accounts. Given the number of similar reviews mentioning notice-period issues, Safestore should seriously review whether its cancellation procedures are sufficiently clear and transparent. For anyone planning to use Safestore... beware. The handling of this dispute has left me with very little confidence in the branch’s customer service.
• KK

  Kalina Kolodziej

  Jun 15, 2026
  5.0
  Using SafeStore services has been a convenient and seamless experience as I was able to safely store my belongings on a flexible basis. Both, the picking up and vacating of the unit were very straightforward. Ahmed was very kind and helpful in the process.
• SS

  Shanon

  Jun 11, 2026
  5.0
  I’m very happy with the service provided by Syed, Niall and the rest of the team at SafeStorage Kings Cross, Pentonville Road. They were very helpful in assisting us with finding the right storage unit suitable for our needs. I definitely recommend this company and this location.