Dreams Tottenham Court Road

Reviews

• KK

  Konstantinos Kouzoumis

  Sep 22, 2026
  2.0
  The in-store service was nice, but as soon as you leave customer service is non existent. - They sent part of the order on a random date different to the one agreed for delivery - They never pick up the phone (or have the wrong number in the order confirmation) so if you wanna change delivery or get support, good luck waiting 45 minutes on the phone to the dreams customer support
• PP

  projectoffers

  Sep 2, 2026
  5.0
  Oliver helped me try a mattress I'd seen online, as well as putting me on the hi tech diagnostic bed, which matches you to the right kind of mattress for your specific body and sleep positions. He was honest about a temporary delivery glitch, which made me confident to buy, knowing I wouldn't be strung along. No hard sell - he genuinely seemed to want to match me to the right mattress for me. It was like the good old days of unhurried, tailor made, customer first customer service. If the mattress is as good as the one in the showroom, once it arrives, Dreams have a customer for life.
• MS

  Madhav Seth

  Aug 4, 2026
  1.0
  UPDATE 2 - No mattress 11 days after ordering in the store. Every day customer service says the delivery will come tomorrow. Avoid!! UPDATE - It gets worse. The store told me to call customer service. Customer service is apparently overwhelmed so they're not taking calls. You get redirected to a chat where I've been 140 in queue for 20 minutes with no movement... ORIGINAL Avoid - better to pay 20% somewhere else down the road. Ok service in the store but very poor after sale service. I was given a date for delivery, and told they'll reach out to me the day before. No-one reached out. I called once to check and they said wait. At the end of the day I called again and they said it's delivered by a third party and they have no idea where the mattress or who the third party is. I now have no idea when my mattress will be delivered tomorrow, and how long I need to arrange for different accommodation. Avoid at all costs.
• HC

  Helin Coskun

  Aug 4, 2026
  1.0
  I wanted to add installation to my bed delivery. While texting with customer service, they said first available date was over one month later. I informed them i prefer to keep the original date but they cancelled my first delivery date without confirmation. I later went to the store to see whT can be done. One employee of the store read customer service emial and agreed my order was cancelled without confirmation. He then consulted ‘Mark’ whoworks in the store and he couldnt have cared less. He suggested to give me a floor bed to sleep on for over a month.. no recognition of wrongdoing no apologietic. Just a ‘what do you want me to do’ attitude. ….his attitude clearly showed he wasnt interested. I had my refund and went next door store and bought a bed which will be delivered in a week. Good bed, TERRIBLE customer service!
• TT

  TC

  Aug 3, 2026
  1.0
  Terrible experience. I purchased a mattress in-store and selected a delivery date at the time of purchase. I later called to confirm the delivery, only to be told that the store was not authorised to assign a delivery date in the first place. I was then given another delivery date and stayed home all day waiting for the mattress, but it never arrived. When I contacted the driver to find out what was happening, I was told that the delivery had been cancelled on the day, with no proper notice given to me. Since then, I have been struggling to get through to customer service and have received no meaningful update about my order or when I can expect delivery. This has been extremely frustrating and disappointing. The lack of communication, wasted time, and poor handling of the delivery are completely unacceptable. I would expect the company to resolve this promptly and provide a clear update on where my order stands.

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