Dreams Tottenham Court Road

Reviews

• SR

  Serek Rae

  6 days ago
  5.0
  Called up very helpful with what i wanted was all reserved for me and collected later with no problems thank you
• MS

  Madhav Seth

  Aug 4, 2026
  1.0
  UPDATE 2 - No mattress 11 days after ordering in the store. Every day customer service says the delivery will come tomorrow. Avoid!! UPDATE - It gets worse. The store told me to call customer service. Customer service is apparently overwhelmed so they're not taking calls. You get redirected to a chat where I've been 140 in queue for 20 minutes with no movement... ORIGINAL Avoid - better to pay 20% somewhere else down the road. Ok service in the store but very poor after sale service. I was given a date for delivery, and told they'll reach out to me the day before. No-one reached out. I called once to check and they said wait. At the end of the day I called again and they said it's delivered by a third party and they have no idea where the mattress or who the third party is. I now have no idea when my mattress will be delivered tomorrow, and how long I need to arrange for different accommodation. Avoid at all costs.
• HC

  Helin Coskun

  Aug 4, 2026
  1.0
  I wanted to add installation to my bed delivery. While texting with customer service, they said first available date was over one month later. I informed them i prefer to keep the original date but they cancelled my first delivery date without confirmation. I later went to the store to see whT can be done. One employee of the store read customer service emial and agreed my order was cancelled without confirmation. He then consulted ‘Mark’ whoworks in the store and he couldnt have cared less. He suggested to give me a floor bed to sleep on for over a month.. no recognition of wrongdoing no apologietic. Just a ‘what do you want me to do’ attitude. ….his attitude clearly showed he wasnt interested. I had my refund and went next door store and bought a bed which will be delivered in a week. Good bed, TERRIBLE customer service!
• TT

  TC

  Aug 3, 2026
  1.0
  Terrible experience. I purchased a mattress in-store and selected a delivery date at the time of purchase. I later called to confirm the delivery, only to be told that the store was not authorised to assign a delivery date in the first place. I was then given another delivery date and stayed home all day waiting for the mattress, but it never arrived. When I contacted the driver to find out what was happening, I was told that the delivery had been cancelled on the day, with no proper notice given to me. Since then, I have been struggling to get through to customer service and have received no meaningful update about my order or when I can expect delivery. This has been extremely frustrating and disappointing. The lack of communication, wasted time, and poor handling of the delivery are completely unacceptable. I would expect the company to resolve this promptly and provide a clear update on where my order stands.
• PG

  Pietro Grassi

  Jul 24, 2026
  2.0
  UPDATE - Before delivery, I informed Dreams both in store and through customer services that there were stairs leading to the room where the mattress was to be delivered. I was assured this would not be an issue. On the day, however, the delivery team initially refused to take the mattress upstairs, and I had to insist that they complete the delivery to the room of choice. Once the mattress was placed on the bed, it was immediately apparent that it had a hole. The delivery team acknowledged the defect and said it would need to be replaced. As a result, I now have to arrange another delivery, make myself available again, and hope that the replacement is delivered to the correct room without the same issues arising. The process has involved repeated assurances that were not reflected in the actual service, unnecessary inconvenience, and an additional delivery caused by a defective product. I chose Dreams expecting a straightforward purchase, but the experience has been anything but. ORIGINAL - Nice service at the store but terrible in keeping up their promises. Went to the store, had been told 15 days delivery. Then 2 days later 24/25 days delivery. Then, just before the scheduled delivery, it was postponed again by more than a week. The repeated delays caused significant inconvenience, and the communication and reliability were very disappointing.

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