In 2012, deVOL bought a run-down water mill, which dates back over 1000 years, on the outskirts of Loughborough; 12 stunning acres of meadows and river banks, a rambling five-storey building with several outhouses and a big car park.
Over a decade later, Cotes Mill has become an extraordinary place both inside and out. We have created four floors of beautiful kitchen showrooms with all our handmade furniture on display, intermingled with an eclectic mix of our lights, rails, stools, tiles, gifts, vintage pieces and unusual things for your home and garden.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.