Dreams Warrington

Reviews

• LL

  Love life

  4 days ago
  1.0
  I went in this afternoon looking to order a new mattress. I had a little nosey around. I eventually bumped into a lady who said they really recommend my husband to come in with me, so we can use the machine which tells us which mattresses would suit us better. I told her he couldn't come in and she said it would be best if he did. She told me quickly about the colours meaning different types of mattress and then said you can have a look around. I did have a look around but I felt like you didn't want my money. I left the store and drove up the road to another well known shop and spent my money with them. I had a much more professional approach and given so much information. So your lack of customer service gave another company a customer that could have been yours.
• BG

  Brad Jones Go-Karting

  Sep 10, 2026
  5.0
  I’ll single handedly thank Richard for saving me a bunch of stress. Had issues with Dreams at Middlebrook in Bolton as they refused to accept a cash balance (even though when I ordered it, they made it clear I can pay for the full outstanding balance in cash). I tried contacting customer service 3 times. Never got a call back and my new mattress that I’ve waited 3 months for was on the verge of being delayed because they wouldn’t accept cash as a form of payment. Section 6.8 of their in store policies state that you can pay with card, cheque or cash if you visit the store in person. Apparently the TOS doesn’t apply to the Middlebrook store. But massive thanks to Richard for sorting this situation out with me. Also his communication was superb. Customer service was next level and he didn’t have to help me the way he did. But he promised to call me back numerous times and he actually did. That’s rare to get nowadays. He deserves a lot of appreciation 🤞.
• EW

  Emily Williams

  Aug 27, 2026
  5.0
  We popped in today to look at new mattresses for our new home, what a pleasure it was to meet Richard ❤️ He was unbelievably nice and found us our perfect mattresses! I want him to know how much he has helped us and I will recommend him to anyone who’s looking for a mattress in the future 🫶🏻 Jack and Emily
• GA

  George Ampartzidis

  Aug 1, 2026
  1.0
  Very disappointing experience – avoid if you expect reliable service We purchased a mattress from Dreams in Warrington last Saturday and paid. At the time of purchase, the salesperson told us that they were currently experiencing issues with deliveries and, because of this, they could not confirm a delivery date yet. We were told that they would contact us within a few days. A week later, having heard nothing, we returned to the store to ask for an update. A different member of staff tried to help and noticed that the receipt showed a delivery date of Sunday. We explained that this was most likely only a placeholder date, as the salesperson had specifically told us there were delivery issues. The store manager then came over and explained to the employee that Dreams do not deliver on Sundays. After checking the order, the manager informed us that the mattress was not currently in stock. This was very confusing, as we had already purchased and paid for it. When we questioned how something we had bought could be out of stock, we were told that it may have gone out of stock after our purchase. However, this was not what we had been told at the time of buying. The salesperson never mentioned any stock issue — only delivery problems. The manager then showed us that they had many unfulfilled deliveries, as if this was something we should accept as our problem. When we asked when we could realistically expect our mattress, nobody could provide a clear answer. After pushing for an estimate, we were told it would be at least a month before delivery might happen. I hate the typical way that companies try to justify their own inability by coming up with excuses and explanations that make no sense, and most importantly, they present it to the customer as if the customer has to accept the company’s own inability. Given these circumstances, we obviously requested to cancel the order. We now have to wait at least a week to receive our refund, and after this experience, we would not be surprised if that process is delayed as well. A very poor customer experience, especially considering the prices Dreams charge for their mattresses. We will not be buying from Dreams again.
• MO

  Megan Oneill

  Jul 13, 2026
  5.0
  Had a great experience with Sean ! Incredibly knowledgeable and so friendly and helpful. Bless they stayed late to help us find the perfect fit. Couldn’t recommend chatting to Sean more !!

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