Dreams Warrington

Reviews

• GA

  George Ampartzidis

  Aug 1, 2026
  1.0
  Very disappointing experience – avoid if you expect reliable service We purchased a mattress from Dreams in Warrington last Saturday and paid. At the time of purchase, the salesperson told us that they were currently experiencing issues with deliveries and, because of this, they could not confirm a delivery date yet. We were told that they would contact us within a few days. A week later, having heard nothing, we returned to the store to ask for an update. A different member of staff tried to help and noticed that the receipt showed a delivery date of Sunday. We explained that this was most likely only a placeholder date, as the salesperson had specifically told us there were delivery issues. The store manager then came over and explained to the employee that Dreams do not deliver on Sundays. After checking the order, the manager informed us that the mattress was not currently in stock. This was very confusing, as we had already purchased and paid for it. When we questioned how something we had bought could be out of stock, we were told that it may have gone out of stock after our purchase. However, this was not what we had been told at the time of buying. The salesperson never mentioned any stock issue — only delivery problems. The manager then showed us that they had many unfulfilled deliveries, as if this was something we should accept as our problem. When we asked when we could realistically expect our mattress, nobody could provide a clear answer. After pushing for an estimate, we were told it would be at least a month before delivery might happen. I hate the typical way that companies try to justify their own inability by coming up with excuses and explanations that make no sense, and most importantly, they present it to the customer as if the customer has to accept the company’s own inability. Given these circumstances, we obviously requested to cancel the order. We now have to wait at least a week to receive our refund, and after this experience, we would not be surprised if that process is delayed as well. A very poor customer experience, especially considering the prices Dreams charge for their mattresses. We will not be buying from Dreams again.
• MO

  Megan Oneill

  Jul 13, 2026
  5.0
  Had a great experience with Sean ! Incredibly knowledgeable and so friendly and helpful. Bless they stayed late to help us find the perfect fit. Couldn’t recommend chatting to Sean more !!
• CJ

  craig jolley

  Jul 6, 2026
  5.0
  Had a great service Dee was so informative and made it easy
• AG

  Andrew galsworthy

  Jul 4, 2026
  5.0
  Great service, bright airy store, good choice of beds and mattresses
• RT

  Ryan Tremarco

  Jun 27, 2026
  5.0
  Sean was very helpful over our few visits to the shop. We were able to test for the right kind of mattress for us, and he (very patiently) helped explain the differences between the specific mattresses we were considering.

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