Dreams Oldham

Reviews

• MM

  Matt McKean

  5 days ago
  1.0
  Absolutely appalling. Firstly we ordered a mattress from dreams, and were told by the sales advisor that delivery was £50, but they take the mattress to a room of your choice. We later found out that delivery is actually free, but you can pay an optional fee to have it delivered to a specific room. I would have rather not paid £50 and was missold on delivery by way of omission. Then, our mattress was delayed. It was during this delay period that we found out about the £50 delivery charge and at that point trust was lost, so we called to cancel and refund. After several weeks without a refund, I called back and was connected to the store where I placed my order to chase the refund, and was told it was in process and would be with me soon. At this point I was asked about the complimentary pillows that we were given when placing the order, and when I asked what relevance they were and if this was a form of leverage, given that these were placed in our hands and called "free", without prompt or request, and was assured that the pillows made no difference. Another few weeks go by and still no refund, so I call back again. After a 35 minute hold, I speak to an advisor who explains that the mattress which we cancelled and requested a refund on has been REMOVED from the order entirely, leaving only an order of 2 free pillows and a payment of £848. She goes and sorts it out and actions the refund, and then has the audacity to say "my team leader has said to get your full refund you'll have to return the pillows to the store, otherwise your refund will be £788". So now I have to take the pillows that I didn't ask for and didn't pay for back to the shop, otherwise dreams are just going to keep £60 of my money for the service of: - lying to me - messing up an order cancellation - making us wait about a month for a refund. I am absolutely appalled at this. This is not a service. This is an antiservice. To then demand compliance from me lest they hold my money HOSTAGE is ridiculous and petty, as though I am being punished for their uselessness. I have another tab open right now logging a formal complaint with the ombudsman, and citing the "protecting consumers from unfair trade practices" act, which declares an offense by which a consumer is misled or has information omitted, leading to the customer taking a transaction they otherwise may not have. I am furious. How dare you seek to charge me £60 for your own unwillingness to give me back my money. Liars. Useless Liars.
• TC

  Tom Croft

  Jul 12, 2026
  5.0
  Alex is brilliant
• SR

  Susan Rostron

  Jul 12, 2026
  5.0
  Absolutely fantastic service from staff member Alex at Oldham very pleasant and helpful
• KF

  Katherine Fenton

  Jul 11, 2026
  5.0
  Excellent customer service by Robyn friendly all for customers and customer service 5 stars
• MB

  Margaret Birch

  Jul 6, 2026
  5.0
  Robyn was amazing . My friend bought a mattress .excellent customer service serve . was offered a drink .very friendly . Good deal

Frequently Asked Questions About Dreams Oldham