Dreams Tunbridge Wells

Reviews

• PG

  Paige Goodwin

  Sep 12, 2026
  5.0
  This lovely lady, i want to say her name is laura but could be wrong, she was so helpful after seeing us struggle, spent ages helping me and my partner, going back and forth grabbing things/ running about all to help us make the best choice and value for money. Made the experience less stressful and helped us narrow it down.
• HW

  helen weston

  Sep 1, 2026
  5.0
  Really lovely and helpful staff. I am disabled and received fantastic service and good quality products for my budget. Lots of parking and disabled spaces for blue badge holders. Brilliant.
• NK

  Nathan Kiddie

  Aug 18, 2026
  1.0
  Placed an order in store in Tunbridge Wells on 4th July and booked in a delivery date for 17th August. Received all confirmation emails but didn’t hear anything prior to 17th August, and would not have heard anything had I not waited in an online queue and on hold on the phone for an hour and a half, only to then be told that our order was delayed until 14th September. This was after already dismantling our bed and bagging our mattress away to be recycled. Was offered less than a 15% refund for the inconvenience, but told they could not get us our bed any sooner and so we were left to sleep on a mattress for 4 weeks. Have eventually managed to cancel the order because we don’t feel this company deserved any of our money after such poor communication and service. And to top it off, the lady working in the Tunbridge Wells store on the morning of 17th August clearly needs some customer service training as after speaking to both me and my wife on separate occasions, we could not believe how rude she was about the whole situation. Will avoid Dreams whenever we may need a new bed.
• KC

  Kay Chambers

  Jul 26, 2026
  5.0
  Having been speaking to a guy called Reece, he has gone over and above with being so helpful and patient. He really understood my needs and matched me up with the perfect bed base. Nothing was too much trouble. If only every company who you deal with was as helpful as Reece. Thank you for all your kind and helpful updates.
• SA

  Samantha Alderson

  Jul 15, 2026
  5.0
  Had a fantastic morning in Dreams. Served by Laura, and the service was as easy as Abc, smooth ,clear explanation about the difference types of mattress. Lots of advice , no rush . Even tried the new scientific tests in store, which helps direct you to the correct types of bedding for your needs!!!!! Laura's service was 150% spot on , polite ,bubbly and friendly 👌. Great services, great staff , brilliant atmosphere . (The Morleys couple)

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