Dreams Tunbridge Wells

Reviews

• NK

  Nathan Kiddie

  1 day ago
  1.0
  Placed an order in store in Tunbridge Wells on 4th July and booked in a delivery date for 17th August. Received all confirmation emails but didn’t hear anything prior to 17th August, and would not have heard anything had I not waited in an online queue and on hold on the phone for an hour and a half, only to then be told that our order was delayed until 14th September. This was after already dismantling our bed and bagging our mattress away to be recycled. Was offered less than a 15% refund for the inconvenience, but told they could not get us our bed any sooner and so we were left to sleep on a mattress for 4 weeks. Have eventually managed to cancel the order because we don’t feel this company deserved any of our money after such poor communication and service. And to top it off, the lady working in the Tunbridge Wells store on the morning of 17th August clearly needs some customer service training as after speaking to both me and my wife on separate occasions, we could not believe how rude she was about the whole situation. Will avoid Dreams whenever we may need a new bed.
• KC

  Kay Chambers

  Jul 26, 2026
  5.0
  Having been speaking to a guy called Reece, he has gone over and above with being so helpful and patient. He really understood my needs and matched me up with the perfect bed base. Nothing was too much trouble. If only every company who you deal with was as helpful as Reece. Thank you for all your kind and helpful updates.
• SA

  Samantha Alderson

  Jul 15, 2026
  5.0
  Had a fantastic morning in Dreams. Served by Laura, and the service was as easy as Abc, smooth ,clear explanation about the difference types of mattress. Lots of advice , no rush . Even tried the new scientific tests in store, which helps direct you to the correct types of bedding for your needs!!!!! Laura's service was 150% spot on , polite ,bubbly and friendly 👌. Great services, great staff , brilliant atmosphere . (The Morleys couple)
• OM

  Olivia Mitchell

  Jul 11, 2026
  5.0
  Great service. Staff were extremely helpful. Would recommend.
• FD

  F. Dob

  Jun 28, 2026
  5.0
  We had a wonderful experience at Dreams Tunbridge Wells all thanks to the lovely Mike. He was so kind & polite and wasn’t pushy or ‘sales like’ at all. He was exceptional and helped us find the right mattress for us. Never felt like he was trying to push for a sale or upgrade us he was really genuine & honest. He was a complete bed expert and knew so much information & answered all our questions. He took time to understand our needs too. Really recommend asking for Mike if you need help & I will ask for him in future if I ring up. Thanks Mike!!

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