Dreams Sittingbourne

Reviews

• DH

  David Harris

  Sep 22, 2026
  1.0
  I would like to add zero stars for the service (or lack of) from Dreams Sittingbourne branch and the company as a whole. My mum is elderly and ordered a new bed. Unfortunately she had to go into hospital. The bed arrived and Dreams would not deliver to the property as no one was in, even though I could have provided access details. So when mum came home we arranged for the bed to be re-delivered only to be advised the bed was not available and that she would have to wait for another 4 weeks for delivery. The bed was due to be delivered on 23rd of September. We received a phone call on the 22nd September to be advised that there was a delay again. Absolutely disgusting service provided by Dreams and my mum is having to continue to sleep in a chair. Dreams Sittingbourne branch were very unhelpful. I would not recommend using this company.
• DL

  Darcie Lilley

  Aug 20, 2026
  5.0
  I’m 22, was 21 at the time, never even been in a mattress store always had hand me downs but the store assistant (I can’t remember her name sorry) was so helpful showed me a range of beds for what I wanted and in or just a little over my price range and took the time to explain things to me. Unfortunately when I went the systems were down so I was going back at the weekend however work ran late but the team allowed me to make my purchase just before they closed and explained it all to me. Delivery was easy they were so lovely and made sure to wear the shoe covers so no dirty floors. Thank you to everyone who helped me I love the new mattress but more importantly so does my fussy cat 😂
• TW

  Tanya Williams

  Jun 13, 2026
  5.0
  We were helped by Hannah who was extremely attentive and helpful when we didnt really know what we were looking for. Now we've ended up with a great product and are very satisfied.
• AF

  Allison Fradgley

  Jun 13, 2026
  5.0
  The store was clean with plenty of stock, helpful staff, clear signage and knowledgable staff.
• FB

  Fay Balban

  Jun 4, 2026
  1.0
  Looks like you’re in the United Kingdom. Go to the British Trustpilot site Thanks for your review! Dreams logo Dreams - Sittingbourne Your review is pending.Read more Fay Balban 0 reviews GB Rated 1 out of 5 stars Wouldn't buy anything from this company… Wouldn't buy anything from this company their mattresses are cheap badly made and horrible their service is awful and we are now left over £600 out of pocket due to the mattress we was recommended and sold being so hard we can't sleep in it at all even though after telling the sales man Darren that we only can have a softer mattress as I have bad back problems which he answered he does also like softer mattress too so we thought that was what he was shouting us(we was very wrong and for the privilege we had to wait over a month to have it delivered! Me and my partner are both autistic and have adhd so we do struggle with understanding things so we put our total faith in the help from the dreams staff but now are totally out of money. The dreams policy wouldn't let us return the mattress and if we wanted to exchange it we would have had to keep sleeping on it for 30 nights before they would exchange it. So the following day after having to go to the doctor's because I was in so much agony after sleeping on said mattress, I called mattresses next day from Whitstable in Kent and explained the situation so they got a mattress out to us same day so we had something we could actually sleep on. They got an amazing mattress out to us for £349 with free delivery honestly the best night sleep I have ever had on their mattress which was almost half the price. I couldn't recommend them enough. As for dreams I don't think their mattresses are fit for purpose no wonder your Sittingbourne Kent store is always empty!! We did go into the store the day after the mattress was delivered as a courtesy call just in case they wanted to help us with a refund and to take the mattress back but apparently they can't do anything in the store to help and just have me customer services number and said if I make a fuss and get really angry they should do something for me. I did call customer services but obviously wasn't angry as that's not nice to be like that to anyone. so I spoke to a lovely lady that totally understand me and says she was we only had the mattress for a day she will speak to her manager and see if they will authorise a refund and collection for the mattress, she put me on hold for a very long time and then came back to me and said she was very sorry but her manager rung the store and because the store wouldn't admit liability they wouldn't refund me. So now I'm stuck with a mattress my doctor has even said fit me to not use at the end of my bed which is making it even harder for me to get around with my bad back. Dreams are a company from hell and shouldn't be allowed to trade with the way there run their business. I'm not a disgruntled customer. Dreams obviously train their staff to try and convince customers to buy the mattresses they make the most money from and aren't actually concerned about that customers health. We feel that we have been scammed and I'm so stressed and upset about the whole ordeal. It's not nice having to struggle with mental health as it is let alone having this company screw us out of money. They aren't too be trusted at all.

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