Dreams Maidstone

Reviews

• JB

  Jennifer Bonanno

  Oct 7, 2026
  1.0
  As a returning customer, I am completely appalled by the total lack of care and competence Dreams has shown. After waiting six weeks for our mattress order, we were assigned a confirmed delivery slot between 11:15 AM and 1:15 PM for Tuesday 6th October. In good faith, on Monday we prepared our home—we dismantled our old bed frame, built the new one, and gave away our old bed and mattress so everything was ready. Then, at 5:00 PM on Monday—giving us less than 24 hours' notice—we received a cancellation email. To make matters worse, we were told the mattress hasn't even finished being manufactured yet. Why on earth are delivery slots being allocated and confirmed when the product hasn't even been made? When I contacted customer support to explain that we have a 10-month-old baby and now have no mattress to sleep on, I was told the earliest replacement date is October 22nd—a further 15-day delay. Expecting a loyal customer to sleep on a sofa for over two weeks due to Dreams' poor stock and manufacturing management and scheduling errors is completely unacceptable. To top it off, customer service offered a insulting £100 "goodwill gesture" to cover a fortnight of severe disruption and potential temporary accommodation costs. Under the Consumer Rights Act 2015, failing to deliver as agreed and leaving a family in these conditions is a clear breach of contract. Dreams needs to take responsibility, escalate this failure immediately, and arrange priority delivery or compensate us appropriately for their failure.
• HL

  H F Ladd

  Sep 1, 2026
  5.0
  Just been to try and find a new mattress with my husband - we haven’t decided yet on what to buy but had excellent service from a guy whose name begins with an M, so thank you very much to him! I really appreciate the business model that Dreams seems to have - they really do not want to fleece you and are truly interested in making sure you make the right purchase for you.
• AP

  Alan Pridmore

  Aug 31, 2026
  1.0
  At the start of what could be a long running dispute over a delivery of £1500 worth of goods that hasn't happened. As usual the company is putting up a smokescreen and can't be talked to. Watch this space and be careful with this company.
• TG

  Tracy Green

  Aug 25, 2026
  5.0
  Great store. May was our customer consultant. She was very helpful. From start to finish. She explained all our options and guided us thoroughly around to all the different beds and matresses. Would definetley recommend the store and May.
• CC

  Chris Cleggett

  Jul 16, 2026
  5.0
  A very nice store with a good selection of products. When we came in, we were greeted by a very friendly member of staff called Richard who offered to show us around, discuss things and showed us the mattress comfort machine. We were offered a glass of water too. Prices can be more expensive than other stores, however customer service and choice is very good in the store. The store is across two floors with lifts available. Would recommended for people to visit.

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