Dreams Bromley - Store and Clearance Centre

Reviews

• JK

  Jane Kerby

  today
  5.0
  Staff are very helpful. Bought a bed and mattress here and customer service was excellent
• MM

  mopeless84

  Oct 5, 2026
  5.0
  Bought a new ottoman frame and mattress. Gabby took us through the process with patience and professionalism. We are hugely grateful for an exceptional service and a super comfy bigger bed.
• NN

  Ness

  Sep 2, 2026
  1.0
  Extremely disappointing customer service and if I could I wouldn’t even give 1 star! I ordered beds from Dreams on 2nd August and booked a confirmed delivery for 28th August. As we were moving house, I planned everything around this date and even paid an extra £500 to have our carpets fitted early, the day before the beds were due to arrive. Then, on the Tuesday before delivery, Dreams sent me a text telling me to get ready for my delivery, while simultaneously emailing me to say my delivery had been confirmed for the 15th September. I only discovered this email by chance when I checked my emails the day before delivery. There was no phone call, no explanation and no attempt to find an alternative solution. The consequences have been significant. My children have been left without beds and are having to stay with their grandparents for 10 nights, and I have incurred £500 in additional costs as a direct result of planning around Dreams’ confirmed delivery date. I contacted the store manager to complain, requested the complaints procedure and asked for Customer Services to contact me. I have received neither. I also told the manager I would be making a complaint and leaving a Google review. Her response was essentially asking me not to leave the review, explaining that the store wasn’t responsible for the delivery and this will impact her team. I appreciate the store may not control the delivery process, but Dreams gave me the confirmed delivery. As a customer, I shouldn’t have to chase different departments to find someone willing to take responsibility. I understand that delivery problems can happen. What is completely unacceptable is the lack of communication, accountability and consideration for the customer. Dreams didn’t just inconvenience me — their failure has cost me £500, disrupted my house move and left my children without beds for 10 nights. Diabolical customer service. I would think very carefully before relying on Dreams for a time-sensitive delivery because it appears to me that they couldn’t care less!
• CF

  Carla Fraser

  Aug 22, 2026
  5.0
  ⭐⭐⭐⭐⭐ Daisy and Joe were absolutely wonderful! They were both so kind, friendly and fun, and made the whole experience genuinely enjoyable. The customer service was exceptional — attentive and knowledgeable without ever being pushy. They were refreshingly honest, took the time to listen to what we actually needed, and made us feel completely comfortable throughout. Such a lovely experience and exactly how customer service should be. Daisy and Joe are a real credit to the team — thank you both! Managers, you got some great staff there! 🙂
• EA

  E A

  Jul 26, 2026
  5.0
  Best Dreams shop I've been to, and this is mostly thanks to Joe. This young man helped me understand the difference between different tempur products, was patient and informative, and most of all polite during my visit. I am still on the fence about getting a tempur or not, but if I do it will be from this shop. Many thanks Joe!

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