Dreams Stevenage Roaring Meg

Reviews

• AS

  Akash car Samath

  Sep 14, 2026
  1.0
  I purchased a mattress for £1750 mainly because of my wife had a baby 4 weeks ago on 6th September. With a satisfied delivery day on 14th of September. THE SALESPERSON BOOK THE DELIVERY SLOT RIGHT INFRONT OF US. On the same day we recieved an email for the £420 deposit and finance agreement and another email for reviews. No emails regarding delivery. Today (14th) I was expecting the mattress to be delivered. So I called the Stevenage branch. The same guy who served us said that our order is missing and call the customer service. 1st call to the customer service; no response for 220 mins I called the branch. They said they are only to sell product and nothing else. 2nd call to the customer service; a respond after 150 mins. They said they can give me a voucher of £133 but cannot promise a delivery until 3rd of November. So I had to cancel the order. Do not trust the people in the Stevenage branch. No respect when you have a problem after sale. This is the 4th mattress I bought since last 10 years. But no more. Nice to knowing you Dreams
• MT

  Maja Trzop

  Aug 4, 2026
  1.0
  Extremely disappointing experience from start to finish. We ordered a king-size mattress on 9 July and were assured by the sales assistant in-store that it would be delivered on 5 August. Although this was already quite a long lead time, we accepted it based on that promise. As the delivery date approached, we received no communication whatsoever regarding a delivery slot. After spending two hours trying to get through to customer service, we finally discovered that the store had never actually placed our order. We were then told that the new delivery date would be 27 August, more than seven weeks after the original purchase date. To make matters worse, following this conversation we received a confirmation showing a double mattress scheduled for delivery on 27 August, despite the fact that we had ordered a king-size mattress. We immediately queried this by email but never received a response. The entire experience has been incredibly frustrating. Customer service appears to be overwhelmed, with minimum waiting times of around two hours on chat, and the overall service felt disorganised, sloppy, and poorly managed. We were particularly disappointed because we have guests staying with us and specifically needed the mattress well before the end of summer. Given the repeated mistakes, lack of communication, and poor customer support, we ultimately cancelled the order and will not be shopping with Dreams again. I would not recommend Dreams based on this experience. Edit: The customer service promised the refund will be with us within 7-10 working days. We are now pushing 13 working days and wondering whether DREAMS stole money from us and never intends to refund it.
• LD

  Lesley Draper

  Jul 16, 2026
  5.0
  Jason Dobson was amazing, really helped with the bed for my husband and wasn’t pushy - very professional
• MA

  Michelle Anderton

  Jun 28, 2026
  5.0
  Jason that served us was very helpful, friendly and gave us the time we needed to make our decision.
• KK

  Keith

  Jun 28, 2026
  5.0
  Super service and bed matching thanks Kathy

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