Dreams Eastbourne

Reviews

• KK

  kamer kanik

  Sep 22, 2026
  1.0
  We bought a bed from Dreamstan but were disappointed; we asked for the bed to be assembled facing the other way, but they refused and just left it as is. We paid 100 pounds, and we will never buy any products from them again.
• HY

  HASAN YÜKRÜK

  Sep 22, 2026
  1.0
  Today, we had a very disappointing delivery experience with a bed we purchased from Dreams. Although the delivery team arrived on time, I had paid an additional £100 for two people to deliver and assemble the bed in the room. However, the bed was not positioned in the direction we had requested, which meant that the storage compartment was left open and could not be closed. We politely asked the delivery staff to turn the bed around, explaining that we had enough space on the other side and that this would allow the compartment to close properly. However, one of the staff members was extremely rude and told us that they couldn’t do it and that my husband should arrange it himself. I explained that my husband might not know how to do this, and that the delivery team should have realised during assembly that the bed would not close properly. Despite this, they refused to help or make any adjustments and simply left our home. I am extremely disappointed with this experience. We paid an additional £100 for a professional delivery and assembly service, but the staff were unhelpful, unprofessional and rude. Customer satisfaction: 0/10. If I could give zero stars, I would. After this experience, I will not be purchasing anything from Dreams again. I expected much better customer service and professionalism from such a well-known company.
• CC

  Claudia Cucca

  Sep 14, 2026
  2.0
  We bought an £800 mattress from Dreams and waited three weeks for delivery. The waiting time itself wasn’t an issue, as we had agreed to the delivery slot. The problem started when the mattress actually arrived. We had already made it clear that there is a staircase at the entrance to the property, yet the two delivery drivers arrived and said they were going to leave the mattress at the entrance. They could clearly see that I was alone and would have to somehow get an extremely heavy mattress upstairs by myself. They simply did not care. They left it on the first few steps and walked away. I did eventually manage to get it upstairs myself, thankfully because I train and am physically able to do so, but that is completely beside the point. What if I had been elderly, disabled, injured, pregnant, or simply not strong enough to lift a heavy mattress alone? We didn’t order a pizza from Just Eat. We spent £800 on a mattress from a specialist bed retailer. At the very least, I would expect Dreams to correctly record the delivery information provided and offer a reasonable level of customer service when delivering such a large and heavy item. Leaving a customer alone with a mattress on the stairs and driving away is appalling service. After spending this amount of money, the whole experience has left an extremely bad impression of Dreams.
• HP

  Heather Penny

  Aug 1, 2026
  5.0
  We had an excellent experience at Dreams thanks to Harry. He was friendly, polite and knowledgeable from the moment we arrived. He took the time to explain all of our options clearly, including the sleep assessment machine that helps find the best mattress for you and your partner. Buying a mattress can feel like quite an odd experience, but Harry immediately put us at ease and made the whole process comfortable and enjoyable. We really appreciated that he listened to our budget and didn’t try to push us towards the most expensive mattress. Instead, he gave honest advice and helped us find the best option for us. Excellent customer service throughout. We’d highly recommend asking for Harry if you’re looking for a new bed or mattress.
• HF

  Helana Foote

  Jul 30, 2026
  1.0
  Absolutely the worst experience, our order was messed up because of a new computer system, we have had no emails, we have had to chase dreams to find out any information, we have been told different delivery times, and today no delivery, we have cancelled our delivery and have requested a refund.

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