JW
Jorelle Wenego
Apr 20, 2026
My partner and I visited the Stanway, Colchester Dreams store on Saturday 18/04/26 at around 10:30am. As it was our first time visiting a Dreams store, we felt both excited and a little anxious about making such a big purchase for our new home.
From the moment we walked in, we were warmly welcomed by Tom, who was professional, friendly, and attentive. He immediately took the time to understand what we were looking for and guided us through every step of the process to find the perfect mattress.
Tom first introduced us to the sleep-matching machine, which analyses your sleeping position to recommend suitable mattresses. He then walked us through each recommended option, giving us the opportunity to try them out and clearly explaining the benefits of each one.
Throughout our visit, Tom was incredibly patient and understanding. He reassured us that such an important purchase shouldn’t be rushed and gave us all the time we needed to make the right decision.
Before arriving, we had planned to visit several different mattress stores, with Dreams at the top of our list. However, Tom’s enthusiasm, honesty, and confidence made such a strong impression that we quickly felt there was no need to go anywhere else.
He carefully discussed our budget and ensured we stayed within a comfortable range, while also being transparent about options slightly above it. Thanks to his guidance, we chose to spend a little more than planned, and we have no regrets.
In the end, Tom helped us find the perfect mattress and pillow, along with delivery options that suited us perfectly. We are extremely grateful for his excellent service and would like to say a huge thank you to him and the team at the Stanway, Colchester store.