Neptune Colchester has been in Stanway since January 2015. Part of the Neptune family of home lifestyle stores it offers two floors of beautiful home designs. From kitchens to bathrooms, bedrooms to gardens, living, dining, office, home décor and accessories.
Surrounded by eateries it is often mistaken for a fish restaurant, but behind the glass sliding doors you will find design inspiration for every aspect of your home.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.