Dreams Yeovil

Reviews

• PP

  P7SHE

  5 days ago
  5.0
  Excellent service from Ben at Dreams Yeovil! ⭐⭐⭐⭐⭐ I wanted to leave a review to recognise just how amazing Ben was when helping us choose our new bed. From the moment we arrived, Ben was incredibly helpful, friendly and knowledgeable. He took the time to listen to what we were looking for and let us try a whole range of mattresses so we could find the perfect one for us. We never felt rushed or pressured, and he genuinely wanted to make sure we made the right choice. Buying a new bed is a big purchase, and Ben made the whole experience so easy and enjoyable. His knowledge, patience and willingness to help really stood out, and we left feeling confident that we had found the right bed for us. We are still waiting for delivery, but I didn’t want to wait until then to share our experience, as the service we received from Ben deserves recognition in its own right. Ben is a real asset to the Dreams Yeovil team, and I hope his efforts are recognised. It’s so refreshing to receive such excellent customer service, and we can’t thank him enough for all his help! Thank you, Ben! 😊
• NP

  Nijo nijo Paul

  Sep 20, 2026
  1.0
  ​Unacceptable service and wrong item delivered - Dreams Yeovil ​My wife ordered a bed and mattress from Dreams Yeovil on August 19th. I explicitly ordered a Boarder style bed, but they delivered a normal/wrong model instead. ​When I reported this issue, I was told to use the wrong bed temporarily and that a replacement would be arranged. However, there has been no proper response or resolution since then. When I followed up, I was told that the complaint registration and resolution process takes up to 12 weeks (until October 3rd), which is completely unreasonable for a delivery error made by the store. ​Waiting 12 weeks for a wrong item delivery resolution is very poor customer service. Very disappointed with this experience and lack of urgency from Dreams. Expecting an immediate response and a quick resolution to replace the item!
• NB

  nat b

  Aug 27, 2026
  1.0
  ⚠️ BEFORE ORDERING FROM DREAMS — PLEASE READ THE REVIEWS If you are considering ordering from Dreams, I strongly recommend reading the recent Trustpilot reviews about delivery and customer service before making your purchase. Read the recent Dreams reviews on Trustpilot I wish I had done this before placing my order. There are a number of recent reviews describing delayed or cancelled deliveries and difficulties contacting customer services. Dreams themselves link to Trustpilot on their website, so I would encourage anyone considering purchasing to look beyond the initial in-store experience and read the reviews relating to what happens after you have placed your order. Very disappointing experience with Dreams I initially had a really positive experience in the Dreams store when purchasing my mattress. The staff were helpful, friendly and the whole process of choosing and ordering the mattress was great. We were also asked to leave a review about our experience. I’m actually very glad I waited before doing so, because unfortunately the experience after placing the order has been completely different. I ordered my mattress on 2nd August, with delivery booked for 25th August. Since placing the order, I had received no further communication whatsoever to confirm the delivery. Given the number of recent reviews I had read about orders being delayed or not fulfilled, I decided to contact Dreams in the afternoon of delivery to make sure my order was actually going ahead. I tried all of the available contact numbers and eventually resorted to selecting the option to place a new order. Miraculously, someone answered after just two rings! I explained that I was simply trying to find out whether my existing order was being delivered. I was then transferred to customer services and placed in a queue. I was number 3 in the queue and remained there for over an hour. In the end I hung up. I eventually managed to get through to the store, explained the situation and was told they would look into it and call me back. An hour later, I received a call explaining that the store had received an email from customer services confirming that my delivery was not going to take place. When I asked why, they couldn’t tell me. I was offered a new delivery date of 10th September, along with £50 as a gesture of goodwill. I refused. The problem isn’t simply the delay — it’s the complete lack of communication. Had I not chased Dreams myself, I would have been sitting at home expecting a mattress that was never going to arrive, with absolutely no warning or explanation. After reading other customers’ experiences of deliveries being repeatedly postponed, I wasn’t prepared to take the risk of waiting until September and potentially finding myself in the same situation again. I therefore cancelled my order and will be purchasing my mattress elsewhere. I honestly wish I had read the Trustpilot reviews before placing my order. Had I done so, I would have thought twice about purchasing from Dreams. It is such a shame because my experience in the store was genuinely excellent. Unfortunately, the customer service and communication after the sale have completely changed my opinion. Dreams — customers shouldn’t have to spend hours chasing you to find out whether an order is actually going to arrive. If you can’t fulfil an order on the agreed date, the very least you should provide is clear and timely communication. I’m glad I waited to leave my review until I had experienced the entire purchasing and delivery process, because otherwise I would have given a very different — and completely premature — review. Extremely disappointing experience, and unfortunately one that has completely put me off ordering from Dreams again.
• CG

  Caroline Green

  Aug 6, 2026
  5.0
  I bought a duvet years ago it’s been the most comfortable of all the duvets I’ve purchased it’s now nearly a summer duvet all the washing it’s had so time for a visit to purchase another. 🧡
• CS

  Chris Spanner

  Jun 28, 2026
  5.0
  Went in as first shop to view out of several bed suppliers. Impressed by the range available and knowledge of Emily who served us. Reault we bought a bed!

Frequently Asked Questions About Dreams Yeovil