Dreams Stockport

Reviews

• MO

  Mohi Alddin Omar

  Oct 4, 2026
  1.0
  Extremely Disappointing Experience – Poor Customer Service and Misleading Communication I purchased a bed with a mattress from Dream at their Stockport store over a month ago. At the time of purchase, I was assured that delivery would be arranged to my home after approximately one month. Nobody mentioned that the item was out of stock or that there could be any issues with availability. When the expected delivery date arrived, instead of receiving my order, I was informed that delivery would be delayed and that a new date would be arranged the following week. After contacting them again, I was shocked to be told that the bed was no longer available and that my only options were to choose a different bed or cancel my order. How can a customer purchase an item in-store, wait over a month for delivery, and only then be told that the product is unavailable? What makes this situation even more frustrating is that the exact same bed is still being advertised for sale online, despite being told that it is no longer available. To make matters worse, I was given two pillows and a mattress protector as complimentary gifts when I purchased the bed. However, when I requested cancellation due to their failure to fulfil the order, I was told that I had to return those gifts. This raises serious concerns about their stock management, communication, and how they treat customers after taking their money. I have wasted over a month waiting for an order that I was promised, only to be left with disappointment, inconvenience, and no satisfactory solution. I would strongly advise anyone considering buying from this store to think twice. A company should be honest about stock availability, respect customers' time, and communicate properly rather than leaving people waiting for weeks before presenting them with unwanted alternatives. A genuinely disappointing experience. I would not recommend this store based on the way my order has been handled.
• HH

  Hector Heath

  Sep 26, 2026
  1.0
  Be nice if the Stockport store would answer the phone now and then.
• CH

  Cat Hughes

  Jul 30, 2026
  5.0
  Really great experience with Gabe and the team. Used the sleepmatch assessment and Gabe was friendly, knowledgeable and non-pressuring for sales. Directed us to the appropriate options for our price range and needs. Helped us find a good mattress and pillow. So pleased i went.
• MS

  M.Hossein S

  Jul 24, 2026
  1.0
  Absolutely disgraceful service from Dreams. After assessing my back problems and ongoing pain, we agreed that I needed a firm or very firm mattress. Instead, they delivered a soft mattress. Since sleeping on it, my back pain has become significantly worse over the past three months. I now struggle through work every day from 6 a.m. until the afternoon while dealing with severe pain. I contacted Dreams and was eventually given a delivery date for a replacement very firm mattress. After waiting 20 days, the delivery never arrived—no proper explanation and no solution. I have called several times since, and each time they say, “We’ll call you back.” Nobody ever does. I am still waiting, and no one is taking responsibility. They were quick to take our money, but when their mistake seriously affected my health, they completely abandoned us. Appalling customer service, broken promises and absolutely no accountability. Avoid Dreams if you value your health, time and money
• HM

  Helen Middleton

  Jul 7, 2026
  5.0
  The customer service and knowledge from Adrianne at Dreams Stockport was brilliant . She really took her time in helping us choose the best mattress for my son’s bed and headboard . A really positive experience and the delivery drivers were excellent too calling that morning to confirm my slot. Will definitely be going back

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