Dreams Head Office

Reviews

• LP

  Liam Perry

  3 days ago
  1.0
  I was sent the wrong item. If you phone them it warns of a 90 minute queue. When you email them you get an auto response saying "We have a high level of complaints, we'll try and get back to you within a week but please don't add to our workload by trying to get in touch again" or words to that effect. Its genuinely THE worst customer service i've ever encountered,
• BS

  Blake Skuse

  Oct 2, 2026
  1.0
  No customer service and unable to get a refund for a order that did not arrive. Avoid this company
• AC

  Angela Courtis-lee

  Sep 7, 2026
  1.0
  Minus a billion on your stars. 2 months and its still hard to get my dad's bed sorted.its now collapsed. Don't buy their wooden frames, they are not wood. Some nice staff. Emily is rude, no empathy. Another lady at head office was rude.
• TB

  Terry BB

  Sep 2, 2026
  1.0
  The worst experience i have ever had was dealing with this company; we bought a bed and mattress on a bank holiday, paid in full, on checking the order confirmation before delivery, the order was wrong...trying to speak to someone at the store was impossible (Cheltenham), and they never call back. When we finally did get through, we were told we had to pay another £400 on top of the purchase, which was over £2,000. I'll never use this company again, and if this is their 'service' id hate to think what their warranties are like....DO NOT USE DREAMS; its a shame i couldn't give them 0 stars
• TB

  Tim Bear

  Aug 5, 2026
  1.0
  I ordered a full bed Set Base, Mattress, Headboard plus paid to have the bed assembled by there team. I was told 5 weeks for delivery which was fine. Then day before the delivery is due they phone to to inform me they can't actually delivery tomorrow gave some excuse about stock or something. Then told it would be the first of September for delivery . They have had fully payment for 5 weeks now they want to push it back to September. So decided to cancel the order However I am still waiting for an email to confirm the order has been cancelled and I will be refund? Dreams used to be a trusted company however they are not anymore