Dreams Head Office

Reviews

• TB

  Tim Bear

  Aug 5, 2026
  1.0
  I ordered a full bed Set Base, Mattress, Headboard plus paid to have the bed assembled by there team. I was told 5 weeks for delivery which was fine. Then day before the delivery is due they phone to to inform me they can't actually delivery tomorrow gave some excuse about stock or something. Then told it would be the first of September for delivery . They have had fully payment for 5 weeks now they want to push it back to September. So decided to cancel the order However I am still waiting for an email to confirm the order has been cancelled and I will be refund? Dreams used to be a trusted company however they are not anymore
• PS

  Peter Sunshine

  Jul 20, 2026
  1.0
  I purchased a bed from you 6/06/2026. For. delivery 6/07/2026, we had to change the delivery 20/07/2026. . We had confirmation that the bed would be delivered on the 20/07/2026, we would receive confirmation 2 days before . No confirmation came . We phoned twice to store, noto answer , I then phoned head office What happen next Phone call from Tom , this man first told us he tried to sort out why we did not receive our order. . His answer to us was our order went to someone else , he the said next delivery 28/07/2026, No good to us , my wife is an invalid so this evening we have had to find other accommodation. All he said was nothing he could do , we asked him if he could send the one in the shop . His answer no . You will have to wait . At this point I asked for a refund his first answer , you will have to wait 8 to 10 days .. I asked him to put this in writing, next answer , no not company policy. I am now sure that my you will love this publicity. P. J. Sunshine . PS I hope to receive a reply to this
• KR

  K R

  May 18, 2026
  1.0
  I bought the most expensive TV bed they sell and after 2 months things went wrong, the bed isn't designed properly, the handles keep coming off the ottoman and the base keeps moving underneath the bed. Cant use it for intended purpose. I complained over live chat, promised they would send replacements parts but still waiting! They delivered it and installed it and aftercare is non existent!