Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Woodstock, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,833 reviews
5 stars
1,051
4 stars
397
3 stars
127
2 stars
69
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being unresponsive or rude.
Product Availability
Customers frequently reported issues with product availability, both in-store and online, leading to frustration and lost sales.
Store Cleanliness
The store is generally noted to be clean and well-organized, contributing positively to the shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery services, including missed appointments and poor communication, leading to significant customer dissatisfaction.
Employee Attitude
While some employees were highlighted for their friendliness and helpfulness, others were described as indifferent or unprofessional, impacting overall customer experience.
- DBDarron Biles3 days ago1.0Absolutely do not buy any home appliance from here. The folks at the store are fine, but their distribution center is extremely incompetent. I asked for a single washer and dryer and that was supposed to be next day delivery. Turns on the next day they break the unit in delivery. You will not believe what happens next. They reschedule it for the first thing the next morning and low and behold it's broken too. Except this time they struggle to tell me the damage as well. So the same company cannot deliver a single square back to back because they can't seem to protect the items in route. Losing company money and losing customers. That was the last straw for me
- KAKENT AABYE5 days ago1.0Lowes pro account holder very disappointed with the lack of follow through from Lowe's Woodstock. Multiple phone calls, texts, and emails. I expect much more from lowes. Called the phone number provide in Lowe's response to discuss further and it was a general phone number with no prompt to get me to a person to resolve the still outstanding issue. Still disappointed. You have my name and you can look up my pro account to find my contact details. Please call me.
- KBKelly BrownNov 11, 20253.0They have what you need for that home repair project you’re trying to complete, but be prepared for at least one person to approach you for a sales pitch. It rujns my shopping experience every time.
- RBRuth BielloNov 4, 20251.0Update: Day 226. Thank you for responding however the phone number you provided turned out to be another endless loop without a human interaction or assistance. You should contact the Woodstock GA store and get MY contact information. Vernon the store manager has it. Why does the customer have to chase everything with you?? I am on day 225 since my kitchen was demoed by Lowe’s for a remodel. The work is still not done. The issues I have experienced are unacceptable - from electrical work done incorrectly to plumbing work done incorrectly I have had to pay out of pocket to have these issues corrected. In addition, the lack of a clear process for resolution has been extremely frustrating along with the Lowe’s vendors finger pointing the blame to each other and no single point of contact for the job itself. My kitchen floors were damaged, first by the Lowe’s delivery crew who brought in my new appliances and removed the old and then by the water issues created by Lowe’s. I paid in full almost 10 months ago. The store manager in Woodstock has been sent photo documentation via email and I’ve gotten no response.
- DCDeborah CannonOct 19, 20255.0Jodi was super helpful, And straightened everything out for us as did the cashiers in the customer service department all excellent.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Woodstock, GA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage and more at Lowe's Home Improvement in Woodstock, GA.
What are the store hours for Lowe's Home Improvement in Woodstock, GA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days having reduced hours or being closed.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will also be sent if the order status changes.
What payment options are accepted at Lowe's Home Improvement in Woodstock?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What installation services does Lowe's provide?
Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting and ceiling fans, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks and faucets, smart home systems, tile flooring, toilets, vanities, vinyl flooring, washers and dryers, water filters, windows, roofing, fence, and flooring installation.
Are there any nearby key and locksmith services close to Lowe's Home Improvement in Woodstock?
Yes, there are several Minute Key locations nearby that offer key and locksmith services, which can be convenient if you need key duplication or locksmith assistance while visiting Lowe's.
What other stores near Lowe's could I visit for additional shopping needs?
Nearby you can find BJ's Wholesale Club, a discount and wholesale store also offering gas station services, as well as Office Depot for electronics and office equipment. These locations are great for supplementing your shopping trip to Lowe's.
Are there any fitness or wellness centers near Lowe's Home Improvement?
Yes, Planet Fitness, a gym and health spa, and Innovative Health and Wellness, offering chiropractic and fitness training, are located nearby and could be a good option for fitness enthusiasts visiting the area.
How can I find promotions or coupons for Lowe's?
You can find coupons and special savings by visiting Lowe's savings page online or by using their mobile apps available on Apple App Store and Google Play Store.