Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Warner Robins, GA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,341 reviews
5 stars
1,298
4 stars
520
3 stars
210
2 stars
80
1 star
233
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting long wait times for assistance and rude interactions with staff.
Helpful Staff
Despite some negative experiences, several customers praised specific employees for their helpfulness and knowledge, highlighting positive interactions.
Delivery Issues
Numerous reviews mention problems with delivery schedules and communication, leading to frustration among customers.
Product Availability
Customers appreciate the variety of products available, although some noted issues with stock levels and accessibility.
Store Environment
Several reviews mention the store being hot and uncomfortable, impacting the shopping experience.
- JWJade Wilson2 days ago1.0TERRIBLE!!!!!!!!! Don’t order anything that has to be delivered from here. They gave me 3 different reasons as to why my order got rescheduled for a second time. Delivery driver didn’t even call. They also wouldn’t allow me to speak with a supervisor. Awful customer service.
- ASAlex Holt Sr.4 days ago4.0Good quality supplies good variety of things from most jobs around the house and garden that help is very friendly Good job
- CECharles Edmondson4 days ago2.0Went to get a single 2x10 and get it cut in half. They had to call someone to cut the board. After half an hour and calling for help 4 times a manager finally came back to do the one cut we needed.
- AEAngie EugeneDec 29, 20255.0Lowe's Shop tools, appliances, building supplies, carpet, bathroom, lighting and more. Pros can take advantage of Pro offers.
- TDTonya DDec 2, 20251.0I purchased a washer and dryer set on 11/24. Delivery scheduled on 11/26 between 2-6 pm. I received a call from delivery team at 5:45 “truck broke down, but we will arrive in 1.5 hours”. I asked them to be sure that they would arrive at this time because we had waited 5 hours and needed to get on the road ASAP. I contacted my store at 8pm. The assistant manager, “D”, contacted the delivery team and was told that they were leaving my subdivision because they could not find our house (impossible). Their dispatcher asked them to turn around, they said no. Rescheduled for 12/1. I took off again and they did not show! I went to the and asked to speak directly with the manager, “D”, who rescheduled. I’m not sure why, but customer service called a different manager over. He contacted the delivery company and I was rescheduled for 12/5. I asked why, he rudely replied “Listen, I need to tell these people something, you will get it on 12/5 so take it or leave it”. I attempted to explain that I was asking why because I would have to stay off another 4 hours and this would be the 3rd day I would be taking off, not to mention that we missed our Thanksgiving trip because the delivery drivers lied and stated that they were on their way to our home on 11/26. The assistant manager became more agitated therefore I asked that he cancel the entire order. He then told me to “cancel my own order in the app”. I explained that this order does not show up in my app. He still REFUSED to cancel it. I asked for “D” the manager that assisted me by phone once again. His reply, “He’s out to lunch and may or may not return within an hour”. I asked him to provide the number to his corporate Customer Relations because his attitude and aggression was unwarranted. I spoke with CR about the my order delays, the assistant manager’s rudeness and aggression towards customers as well as his refusal to cancel my order in store. They suggested that I return to speak with the store manager. As I walked in, I asked to speak with “D” who was standing there, BUT the customer service rep walked away summoned the “rude” manager over again to “come see the lady who was just here asking to see “D”, she came back again”. I asked the assistant manager why the rep summoned him again when “D” was standing there. He replied “I’ll get him up to speed about what’s going on”. He asked for my information again and began to relay the wrong information to “D” as I was standing in front of both of them. I asked that he not pass along incorrect information. He got agitated again. I asked that he allow me to speak with “D” only because he seemed to be agitated again. Then a male customer beside me stepped over in front of me and told the assistant manager to “Have some sympathy for us as customers and stop being so rude. You are treating your customers as if this issue Lowe’s is having with items not being delivered as promised is ours. Lowe’s customers are losing money staying off from work on top of not being able to work and make money without our deliveries”. The assistant manager “D” asked me to step away with him to defuse the situation. As a customer who has spent nearly $10k on Lowe’s within the past year, I think customers should be treated with a little more respect and dignity. No manager should ever yell at a customer ESPECIALLY when we are calm and not at fault and need to have our issues with Lowe’s resolved without being belittled at the customer service desk. Maybe Lowe’s should reevaluate their third party contractors to prevent this from happening in the future.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Warner Robins, GA?
You can find quality hardware, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's in Warner Robins?
Monday through Saturday, the store is open from 6:00 AM to 9:00 PM, and on Sunday it is open from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account; email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's in Warner Robins?
Yes, Lowe’s offers installation services including appliances, flooring, cabinets, doors, lighting, blinds, plumbing fixtures, and more.
What sets Lowe's Home Improvement apart in terms of customer service?
Lowe's offers free delivery, free haul away, easy returns, easy exchanges, and Lowe's gift cards to enhance your shopping experience.
What nearby places can I visit if I am shopping at Lowe's in Warner Robins?
Near Lowe's, you can visit Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and Carter's for children's clothing and baby gear.
Are there dining options close to Lowe's in Warner Robins?
Yes, you can enjoy meals nearby at Philly Connection, Krispy Kreme for donuts, Little Caesars Pizza, Cracker Barrel Old Country Store, and IHOP.
If I need mobile or electronics services near Lowe's, where should I go?
T-Mobile is nearby for mobile phone and telecommunications needs, and Walmart Warner Robins on Watson Blvd offers a wide variety of products including electronics.