Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Vidalia, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,484 reviews
5 stars
797
4 stars
352
3 stars
138
2 stars
60
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Delivery Issues
Numerous reviews highlighted significant problems with delivery schedules, including delays and miscommunication regarding appliance deliveries.
Staff Knowledge
Customers expressed frustration over staff lacking product knowledge and the inability to find help when needed.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism.
Store Organization
Several reviews mentioned disorganization within the store, making it difficult for customers to find items.
- BWBlair Woodard5 days ago5.0Sydney was very friendly and helped me find everything I needed and carried my heavy items for me because I was unable to do so...
- KRKellush RobinsonNov 13, 20253.0Rude staff smh
- DSDarlene SmithNov 13, 20255.0In and out .paint.
- CJConner JacksonOct 6, 20255.0Awesome
- MMMelukaSep 20, 20251.0Congratulations, Lowe’s. You have managed to break the spirit of an exhausted school teacher. I have never left a negative review for any company in my life, but after three months of failed promises and countless wasted hours, I feel I have no other choice. I saved for nearly two years to purchase four new appliances from Lowe’s, including installation and haul-away. That was three months ago. Two of the appliances I received were factory defective. To resolve this, I have spent over 12 hours on the phone with more than 10 different agents, calmly explaining the situation each time. I have been promised replacements by multiple people including Chris Bell at the Vidalia store, as well as Joe and Emily, yet only one defective item has been replaced. The other remains unresolved. I have taken days off work to wait for deliveries that never came. I am a special education teacher, and my students’ routines suffer when I am forced to miss class. That alone has been devastating. To make matters worse, one delivery attempt for my range was made during school hours despite repeated reassurances it would be scheduled after work. The final straw was spending 20 minutes today on hold with the Vidalia Lowe’s, only to be endlessly passed between departments. This has become a cycle of broken promises, misinformation, and complete disregard for my time and well-being. At this point, I feel lied to and ignored. I did everything in good faith: I paid in full, I remained patient, I was polite on every call. If I were a litigious person, I would file a claim for my missed work days, the many hours I’ve spent on the phone in an effort to receive things I’ve already paid for, and the substantial distress this preposterous situation has caused me. What was supposed to be an happy thing has been an exhausting nightmare. Unfortunately for me, I’m just a really tired teacher. So you win, Lowe’s. I hope you are proud of yourselves.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Vidalia, GA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Vidalia?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Vidalia offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services at the Vidalia location.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; you will also receive email updates about your order.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. You can start returns online for items purchased on Lowes.com or bring proof of purchase to the store customer service desk for in-store returns.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinetry, roofing, and many others to assist with your home improvement projects.
What payment options are accepted at Lowe's Home Improvement in Vidalia?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa at this store.
Are there any language services available at Lowe's?
Lowe's offers services in English and Spanish, with in-store translation services available for other languages.
What nearby places can I visit around Lowe's Home Improvement in Vidalia?
Nearby, you can visit the Lowes Garden Center for gardening supplies, the Red Stag Tavern for dining, or the 24Seven Family Fitness and Tanning Centers for fitness and wellness.
How can I use nearby services like minuteKEY or Blue Rhino Propane Exchange when shopping at Lowe's Vidalia?
You can conveniently access minuteKEY for key and locksmith services or swap propane tanks at Blue Rhino Propane Exchange while shopping at Lowe's, making it easy to combine errands in one trip.
What accommodations are available near Lowe's Home Improvement if I am visiting from out of town?
For visitors, lodgings such as Home2 Suites by Hilton Vidalia and AmericInn are nearby, making it convenient to shop at Lowe's while staying in Vidalia.