Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Vidalia, GA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,491 reviews
5 stars
800
4 stars
352
3 stars
138
2 stars
60
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and rude management.
Delivery Issues
Numerous complaints about missed or delayed deliveries, with customers expressing frustration over communication and handling of orders.
Staff Helpfulness
While some customers praised individual staff members for their friendliness and assistance, many noted a general lack of available help in the store.
Store Organization
Customers frequently mentioned disorganization within the store, making it difficult to find items and leading to frustration.
Product Availability
Several reviews highlighted issues with stock levels and availability of items, particularly appliances, leading to dissatisfaction.
- JRJeffrey Rodriguez1 day ago5.0Best place for all your home improvement needs also cleaning and landscaping gardening and sorting much more great places to shop
- JKJimmy KnightJan 5, 20261.0I went to Lowe’s in Vidalia ga to get a 8 ft sheet of vinyl roofing. My Lowe’s app said they had 17 clear, 8 ft sheets. I could only find 1 sheet that was 12 feet. Finally I got someone to wait on me. I told her I didn’t need 12 ft, just 8. She said they could not sell it like that. Then I offered to buy the whole sheet if she could get someone to cut to where I could haul it home. She said they didn’t have anyone to cut it. I asked her for a pair of snips and I would cut it. She said they didn’t have anything to it cut with. Sorry customer service at its finest.
- MMMichealDec 3, 20251.0The manager look lost. The kids that work or just walking around. Can’t get no help. Out of 15 people working only like 5 really working. The manager is just as bad. They need new leadership in there
- BHBRANDY HERRINGTONDec 2, 20251.0If you are going to order anything on line from Lowe’s of Vidalia. We are business owners who order shelving for my flower shop. Which we have to have before we can proceed in moving my work area. We received a text confirming delivery time and I responded. When they didn’t show up to deliver, my husband called and they told him due to no response, they canceled the delivery. Which they rescheduled for today December 2nd. When we didn’t have a delivery, I called and spoke to someone who was gonna have the delivery team was gonna call back and that was at 3:25pm and it’s now 8:36pm and I am still waiting for that call. Needless to say Lowe’s you need to do better!!! I will see y’all in the morning and will resolve this matter! Keep in mind I am a florist and I am having to take time away from my store to deal with nonsense!!! A very furious customer 😡😡
- MHMitch HerringtonNov 29, 20251.0lowe's customer support is the worst of anywhere that I have ever delt with!!! You ask for a manager and they hang up on you. They have my delivery so missed up. I won't ever use them again!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Vidalia, GA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Vidalia?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Vidalia offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services at the Vidalia location.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; you will also receive email updates about your order.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. You can start returns online for items purchased on Lowes.com or bring proof of purchase to the store customer service desk for in-store returns.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinetry, roofing, and many others to assist with your home improvement projects.
What payment options are accepted at Lowe's Home Improvement in Vidalia?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa at this store.
Are there any language services available at Lowe's?
Lowe's offers services in English and Spanish, with in-store translation services available for other languages.
What nearby places can I visit around Lowe's Home Improvement in Vidalia?
Nearby, you can visit the Lowes Garden Center for gardening supplies, the Red Stag Tavern for dining, or the 24Seven Family Fitness and Tanning Centers for fitness and wellness.
How can I use nearby services like minuteKEY or Blue Rhino Propane Exchange when shopping at Lowe's Vidalia?
You can conveniently access minuteKEY for key and locksmith services or swap propane tanks at Blue Rhino Propane Exchange while shopping at Lowe's, making it easy to combine errands in one trip.
What accommodations are available near Lowe's Home Improvement if I am visiting from out of town?
For visitors, lodgings such as Home2 Suites by Hilton Vidalia and AmericInn are nearby, making it convenient to shop at Lowe's while staying in Vidalia.