Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Suwanee, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3260 Lawrenceville Suwanee Road, Suwanee, GA
30024, United States
Hours
Reviews
4.1
1,655 reviews
5 stars
938
4 stars
340
3 stars
129
2 stars
59
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude or unhelpful, leading to frustration among customers.
Product Availability
Customers appreciate the variety and availability of products, often finding items that are not available at competitors like Home Depot.
Store Organization
The store is generally described as clean and well-organized, though some customers have difficulty locating items due to inconsistent staff knowledge.
Delivery Issues
Several reviews highlight problems with delivery and installation services, including delays and incorrect items being delivered.
Pricing Concerns
There are complaints regarding pricing inconsistencies and dissatisfaction with return policies, particularly regarding the lack of store credit without a receipt.
- SSStellaNov 12, 20255.0Yesterday morning, I woke up to find that all the trees I had just planted were damaged by deer rubbing their antlers — I was really upset and came to the store to look for something to keep the deer away. I had no idea what to buy, but thankfully Victor was incredibly helpful and guided me through the options. With his help, I was able to find exactly what I needed. Thank you so much for your patience and great service, Victor!
- KHKim HendrixxNov 11, 20255.0My friend Dudley and I had never gone to Lowe's to look for plants flowers or landscaping items. We were pleasantly surprised from the variety that we found so late into the season. A sales associate Tibu was attentive and courteous when we were in checkout. Tibu told us about the loyalty program. It was 4:15pm and she made time for us and our questions. We'll be returning there soon!
- NTnorman tapperOct 10, 20254.0Good prices and options.
- PPparul patelSep 29, 20251.0Worst customer service…. Very rude…. If someone is buying something they will ask questions but they looked frustrated…. Except a guys who was in chimney selection and a Nice humble lady who assisted us while self check out ….
- KSKarmen SunshineSep 14, 20255.0This store has the best customer service!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Suwanee offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kobalt.
What are the store hours of the Lowe's Home Improvement in Suwanee, GA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's in Suwanee offers both in-store pickup and delivery services for customer convenience.
How can I check my order status or know when my order is ready for pickup?
You can check order status online by logging into your MyLowe's account or entering your order number. You'll receive an email with pickup instructions and store location when your order is ready for pickup.
What payment methods are accepted at Lowe's Home Improvement in Suwanee?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's provide installation services for products purchased in-store?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, HVAC, plumbing, lighting, fencing, and more.
Are there any recycling services available at Lowe's Suwanee?
Yes, Lowe's provides recycling services for electronics, light bulbs, and batteries for environmentally responsible disposal.
What nearby places can I visit before or after shopping at Lowe's Home Improvement in Suwanee?
Nearby places include Panda Express and McDonald's for quick meals, Fuse Hair Studios for beauty services, and Top Floors Carpet One Floor and Home for additional home improvement selections.
Is there a locksmith or key service near Lowe's Home Improvement in Suwanee?
Yes, minuteKEY and Minute Key locksmith services are located nearby, which can be convenient for key duplication or lock services during your visit to Lowe's.
Where can I get propane exchanged near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located near Lowe's, providing easy access for propane cylinder exchanges.