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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Snellville, GA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,170 reviews
5 stars
1,223
4 stars
457
3 stars
157
2 stars
86
1 star
247
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some employees praised for their helpfulness while others were criticized for their lack of professionalism.
Product Availability
Customers expressed frustration over stock issues, with several noting that items were often unavailable despite online listings.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Delivery Issues
Multiple reviews highlighted problems with delivery services, including delays and issues with appliance installations.
- MDMr. “Brooklyn” DesirDec 26, 20251.0Staff in tool rental are unprofessional and uninformed. I was told a proce for a rental, and was charged a complete different price. Service was slow and they could not answer any questions. I will not return to this Lowe's ever again. The Lowes in Lilburn or Home Depot from now now.
- JGJohn GabrielDec 23, 20251.0Manager on Duty Jeremy at the Scenic Hwy location is extremely unprofessional, rude and needs customer service training if he is going to be the face of the store when the Store Manager is not there. I went into the store to inquire if a Christmas display was available to be sold. I had already placed 2 separate orders online and both had been canceled due to no stock. The only 2 locations that I knew had outdoor displays available were my closest location on Scenic Hwy and the Alpharetta location which confirmed that they indeed were able to sell their display (They are an hour away). I spoke with Jeremy and told him my situation and that I would rather purchase the display at my local store and he immediately became defensive and said "I don't care what Alpharetta does" He stated that his store manager and Regional Supervisor would only sell their Christmas displays after Christmas or early January and that Alpharetta makes their own decisions. I just walked away to write down the store managers information that was on the wall to avoid further discussion because I could tell that he wanted to argue and escalate the situation. Would love for that guy to get more training because I guarantee I'm not the only customer he has treated this way!
- SMShahzaib MughalDec 22, 20251.0Customer Service is Bad.Staff is Rude.They didn’t have Sense To Talk with Customer.
- AJAJ JohnsonDec 15, 20253.0I made a large purchase today and after the store associate placed the item on a dolly for me to push to check out, I went to the self check out and asked the employee if I would be able to select the special financing offer with my Lowes card on self check out, in which she said yes. I asked her to stay to make sure I select the right prompt. Well after doing everything she said, the charge processed with out it. The employee then tells me I have to go to the customer service desk for a refund and they have to check me out to get the 0% financing offer. Once helped at the customer service desk, who was unable to process the financing too, I told her to disregard the financing offer. The lady employee at customer service, who was very helpful, paged for someone to help with loading the item in my vehicle. No one came for 30 plus minutes, in which she paged 3 different times. A nice young man name Gavin came from behind the customer service desk and said, I got you, and I said I'll pull up to the door, and he said no I'm bringing it to you, where are you parked. He was very kind and helpful and made sure I didn't need anything else, also told me to have a good evening. Thank you Gavin as I was very frustrated and you were awesome. You are a great asset to Lowes and I hope they realize that. Your customer service and kindness was OUTSTANDING👏Let me add 5 STARS to GAVIN ✨️✨️✨️✨️✨️
- TTTylerDec 8, 20251.0Extremely disappointed in the customer service at this Lowe’s. I bought a brand new Whirlpool washer here that completely failed after only 3 weeks. The Whirlpool technician documented multiple major system failures including motor and stator failure, control board failure, sensor failure, and the door lock not functioning. The washer is completely unusable. When I went to the store for help, an associate repeatedly reassured me that the warehouse would handle the replacement for me. After calling the warehouse, I was told that this was completely incorrect and that they don’t have the ability to make those changes. I have been redirected multiple times, given misinformation, and no one at the store has taken responsibility even though I am still within 30 days of purchase and the appliance has documented major defects. A brand new washer should not require major repairs immediately and a customer should not have to deal with this amount of confusion and runaround just to get basic support. Very disappointing experience and I truly hope management addresses this.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Snellville, GA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, garden and outdoor equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Snellville, GA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or having reduced hours.
Does Lowe's Home Improvement in Snellville offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided when your order status changes.
What payment options are accepted at Lowe's Home Improvement in Snellville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services does Lowe's provide?
Lowe's offers installation services for appliances, backsplashes, blinds, cabinets, carpets, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks and faucets, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and flooring.
Are there any nearby places where I can find additional home improvement rentals or services?
Yes, nearby you can find Sunbelt Rentals Lowes for industrial equipment and tool rentals, and Minute Key for key and locksmith services, which can complement your visit to Lowe's for home improvement needs.
What nearby dining options are available if I want to grab a meal after shopping at Lowe's?
After shopping, you can visit nearby restaurants such as Steak 'n Shake for burgers, Krispy Kreme for donuts and bakery items, or Burger 21 for burgers and fast food.
Are there any nearby health or medical facilities close to Lowe's Home Improvement in Snellville?
Yes, nearby health facilities include SarahCare of Snellville Adult Day Care Center, Athens Orthopedic Clinic, Drayer Physical Therapy Institute, Brookwood Dentistry, and About Face Skin Care for medical and therapeutic services.
How can customers in Snellville benefit from Lowe's associations and community involvement?
Lowe's supports communities through programs like Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and more, reflecting their commitment to community development and support.