Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Snellville, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,158 reviews
5 stars
1,217
4 stars
457
3 stars
156
2 stars
85
1 star
243
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for poor attitudes and lack of assistance.
Product Availability
Customers appreciate that the store generally has what they need, but there are complaints about stock inconsistencies and issues with online order fulfillment.
Installation Issues
There are significant complaints regarding installation services, particularly with delays and poor communication, leading to customer frustration.
Store Environment
The store is often described as clean and well-stocked, with many customers noting a pleasant shopping atmosphere.
Employee Recognition
Several employees received positive mentions for their exceptional service, highlighting the impact of individual staff members on customer experiences.
- JZJulian Zhu1 day ago5.0Friendly staff great service Clean and tidy store
- JRJimmy Raper3 days ago1.0Been trying to place an order in line and get my military discount says I great but never applies my discount Ben at it for 30 minutes.
- EEEcoapplianceOct 21, 20251.0We stopped shopping at Lowe’s because of those insanely annoying LeafGuard solicitors. It was a dumb idea by Lowe’s management to allow those people on the sales floor.
- BHB HOct 19, 20255.0I can always expect this place has what I need. Friendly helpful staff I recommend here the lady that works in Hardware. Was super helpful she didn't stop till she found what we where looking for. This is great customer service.
- JHJavier HernandezOct 13, 20251.01615 Scenic Hwy N, Snellville, GA 30078 Very disappointed with the service at Lowe’s. The employees working in the aisles had a bad attitude and didn’t seem interested in helping at all. I asked for assistance, and they said someone would come — but I waited over 30 minutes and no one ever showed up. It’s frustrating when customers are ignored like that. Lowe’s really needs to train their staff to be more respectful and responsive.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Snellville, GA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, garden and outdoor equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Snellville, GA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or having reduced hours.
Does Lowe's Home Improvement in Snellville offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided when your order status changes.
What payment options are accepted at Lowe's Home Improvement in Snellville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services does Lowe's provide?
Lowe's offers installation services for appliances, backsplashes, blinds, cabinets, carpets, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks and faucets, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and flooring.
Are there any nearby places where I can find additional home improvement rentals or services?
Yes, nearby you can find Sunbelt Rentals Lowes for industrial equipment and tool rentals, and Minute Key for key and locksmith services, which can complement your visit to Lowe's for home improvement needs.
What nearby dining options are available if I want to grab a meal after shopping at Lowe's?
After shopping, you can visit nearby restaurants such as Steak 'n Shake for burgers, Krispy Kreme for donuts and bakery items, or Burger 21 for burgers and fast food.
Are there any nearby health or medical facilities close to Lowe's Home Improvement in Snellville?
Yes, nearby health facilities include SarahCare of Snellville Adult Day Care Center, Athens Orthopedic Clinic, Drayer Physical Therapy Institute, Brookwood Dentistry, and About Face Skin Care for medical and therapeutic services.
How can customers in Snellville benefit from Lowe's associations and community involvement?
Lowe's supports communities through programs like Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and more, reflecting their commitment to community development and support.