Lowe's Home Improvement

Reviews

• GR

  Glenn Rowland

  May 1, 2026
  1.0
  God awful store!! Hardly anyone working in garden center. I finally found someone that wanted nothing to do with helping me. He said “I don’t do that stuff, I’m only a cashier”. I then asked him to send me over someone that could help me. He left and I waited 10+ minutes then decided to leave. As I was walking out he was at the register with two other employees, none of which came to help me. What a JOKE!!! Last time at Lowe’s.
• JK

  Julia Koprivnik

  Apr 24, 2026
  1.0
  DO NOT GO HERE. This is the worst Lowes we have ever dealt with. A year ago we ordered bi-fold doors and we STILL do not have the correct doors for the space. They have been horrible to deal with and can't complete a simple task of ordering the correct size even though they have continuously sent people to our house to measure. We have continued to stick with them because it has been such an ordeal but at this point I've spent countless hours on the phone with their leadership and couldn't be more disappointed. We will never shop at Lowes again. And this is coming from someone who has exclusively used Lowes for the last decade and renovated a house using their products.
• SH

  Sima Heravi

  Apr 21, 2026
  5.0
  Today I visited Lowe’s to look for engine coolant for my car. I honestly wasn’t sure if I would even be able to find the right product there. Fortunately, one of the employees, Mr. Chance, was incredibly polite, kind, and patient. He went above and beyond to help me. He personally walked with me, searched for the correct coolant, and even took the time to explain the details of this product properly. I truly appreciate his professionalism and helpful attitude. I’m very happy to see that Lowe’s has such outstanding employees like Mr. Chance. Thank you, Mr. Chance, for your excellent customer service!
• DN

  David Nelson

  Apr 11, 2026
  1.0
  I attempted to return some material that I had purchased for my home from the store and in the interim the material had gone on a sale price. When the Night Shift staff determined that I was trying to save money, they refused to allow me to return the material so that I could save money. When I questioned why would they would do that the answer was that they were not going to make the return. I then stated that Home Depot would do this without question and the night manager responded and said would you like to purchase the material at Home Depot and I said that I would not, but that I would never come back to this location of Lowe’s nor any Lowe’s as a result of their inflexibility.
• SL

  Sung Lim

  Apr 7, 2026
  5.0
  I had an outstanding experience working with Justin at Lowe's in Sandy Springs. From the moment I walked in, he was attentive, knowledgeable, and genuinely committed to helping me find exactly what I needed. Justin took the time to understand my project in detail and offered thoughtful recommendations without ever being pushy. What really stood out was his patience—he walked me through different options, explained the pros and cons clearly, and made sure I felt confident in my decisions. His expertise saved me both time and money. Customer service like this is rare. Justin went above and beyond to ensure everything was handled smoothly, and his professionalism made the entire experience stress-free and enjoyable. If you’re visiting the Sandy Springs Lowe’s, I highly recommend asking for Justin—you’ll be in great hands!

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