Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Sandy Springs, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,560 reviews
5 stars
797
4 stars
347
3 stars
134
2 stars
75
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness, others were criticized for being rude or unhelpful.
Product Availability
Customers noted a good selection of products, but there were complaints about items being out of stock or not matching online inventory.
Delivery Issues
Numerous reviews highlighted problems with delivery and installation services, including delays and miscommunication.
Pricing and Policies
Customers appreciated competitive pricing but expressed frustration over return policies and pricing discrepancies at checkout.
Staff Knowledge
While many staff members were recognized for their knowledge and assistance, there were instances where employees were unable to provide help or information.
- KAKristel Alissa1 day ago5.0Jewel at Sandy Spring’s branch was amazing! We came in around closing time and she took her time helping us and made us feel welcome. She was very helpful, kind, warm and knowledgeable! Lowe’s is lucky I have her!
- ALAndrei ListopadNov 17, 20251.0There’s something genuinely wrong with the employees here, it’s as if you are inconveniencing them just by walking in or asking where to find something
- RVRobyn VichichNov 15, 20251.0Worst customer service ever. Condescending and of no help. Lowes, you just lost my business.
- TFTim FutchNov 15, 20251.0This is the closest Lowe’s to my house and I pass it several times a week so I stop in to try to buy some things I need. From time to time I need glass for my garage door because my boys break it out with a basketball. I’ve had to replace this glass about four times in the last three years. This Lowe’s has a glass cutter with a paper sign on it that indicates the glass cutter down. The has been there for at least a year and a half. And when I asked the staff about it, they looked at me like I have two heads and I shouldn’t be asking if I could get a piece of glass cut At the store that has a glass cutter and sales glass. Hello Lowe’s if you want to do more business, be easy to do business with.
- YMYolanda McClaryNov 4, 20255.0I would like to give hats off to the excellent customer service I obtained from Calvin I believe his name is on this past Sunday 11/2 in the paint department. He took his time with explaining to me the essentials needed to do a project and help me with my paint selection. He gave me great suggestions and I most certainly appreciated it. Also a BIG Shout out to CS rep Ms Vee, she is always working hard when I am there and I always look forward to seeing her. I asked her does she get a day off? lol! Service with a smile and a lot of knowledge of the store products, I can always count on her, keeps me from going to the competitor. Thanks Lowe for your awesome service reps, I hope they are valued and appreciated by the company certainly deserving a reward for their services.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Sandy Springs, GA?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, gardening equipment, and more at Lowe's Sandy Springs store or online.
What are the store hours for Lowe's Home Improvement in Sandy Springs, GA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so please check ahead.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What should I bring when picking up my order at Lowe's?
Bring your order confirmation email or order number along with a photo ID such as a state driver's license, military ID, or state ID. Only the cardholder or authorized user can pick up the order.
What brands are available at Lowe's Home Improvement in Sandy Springs?
Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, Weber, and many others.
Are there any nearby places of interest around Lowe's Home Improvement in Sandy Springs?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key locksmith services, and Clay's Sports Cafe for dining options.
How can the nearby Blue Rhino Propane Exchange help me when shopping at Lowe's?
If you need propane for grills or heaters, Blue Rhino Propane Exchange nearby allows you to easily refill or exchange propane tanks after shopping at Lowe's for related outdoor equipment.
Are there dining options near Lowe's Home Improvement where I can eat before or after shopping?
Yes, dining options near Lowe's include Clay's Sports Cafe for American cuisine, Flying Biscuit Café for breakfast and brunch, and JINYA Ramen Bar for Japanese food.
What payment methods are accepted at Lowe's Home Improvement in Sandy Springs?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.