Many customers praised the quality of alterations, noting that their dresses fit perfectly and were beautifully finished.
Customer Service
While some reviews highlighted excellent customer service, others pointed out issues with rudeness and unprofessional behavior from staff, particularly at the front desk.
Pricing
Numerous customers expressed concerns about the high cost of alterations, with many feeling that the prices were not justified by the quality of work received.
Attention to Detail
Several reviews commended the staff for their attention to detail and ability to execute complex alterations, making dresses feel custom-made.
Mixed Experiences
Overall, experiences varied widely, with some customers having wonderful interactions and outcomes, while others reported significant dissatisfaction and issues with their alterations.
DB
Dana Boeher
Feb 24, 2026
5.0
Did a great job! Very professional and handled my dress with care!
SK
Sara Kenny
Feb 20, 2026
5.0
They did a great job with the alterations. I bought my dress as-is off the rack, so it had a big tear in the train and some fit issues, but they were able to fix it, so it wasn’t noticeable at all. I was also indecisive about adding a bustle, but they were able to add it quickly when I changed my mind a few weeks before my wedding. Very helpful and accommodating staff.
JB
Jessica Berry
Dec 29, 2025
5.0
Thank you Lace Alterations for all that you did to make my wedding dress absolutely beautiful. Your staff was professional, the facility was clean, and most importantly, you all cherished me and my gown as my big day approached. Every time I came to your store, I felt like a loved Bride. Thank you! Special shout-out to Bibi, she truly stole my heart and we laughed out way through our appointments together.
AE
Arielle Elliott
Nov 14, 2025
5.0
From start to finish, they were absolutely incredible. They created the most beautiful bustle on my wedding dress and made my reception dress fit perfectly and feel so comfortable. I felt confident, comfortable, and truly beautiful all day and night because of their work. Their attention to detail and care meant so much to me, and I’m so grateful I trusted them with such important dresses. Highly, highly recommend!
GH
Gabby Hargadon
Oct 1, 2025
3.0
I was recommended this place by Wedding Angels Bridal across the street. Many people raved about this place, but make sure you read the low star reviews as well. Be mindful of the pricing. I brought my wedding dress in to be hemmed, bustled, taken in at the bust, and adjust the straps. It was EXTREMELY expensive. My mom and I were absolutely shocked. Even another bride in there at the same time as me told them she was going somewhere else because it was way more than she was looking to spend. I wish I had done the same, but unfortunately I didn't have the time to find another place.
For the basic alterations (hem, bustle, bust tightening, and straps) we paid $1,300. We were absolutely sick. I understand alterations being expensive, as I worked in bridal before, but my friend went somewhere else for her dress recently and only spent $500 for the same alterations, and it looked just as good, if not better.
Lace Alterations did a lovely job on my dress, but it was not a job that necessarily looked like it was $1300. My hem was uneven (just the front part, where my feet walk was too long), so I tripped over my dress the whole wedding day. The straps had to be adjusted a certain way, and they didn't lay evenly on both sides. Only I would notice that, but still. Pricing like this should be close to perfect work.
Oh, but they did throw in free gown pressing/steaming (only if you spend at least $1,000). That was nice, but we are just upset about the cost either way.
If you are going for BASIC alterations, I would find somewhere else. If you are going for custom work, this might be the place for you, as that seems to be their specialty, and the pricing would make more sense.
When should my first appointment be for dress alterations?
We advise scheduling your initial appointment approximately two to three months prior to your wedding date. This timeline allows for adequate fitting and alteration processes.
Can you complete the alterations within two weeks?
Yes, we can accommodate alterations within a two-week timeframe. However, please note that this expedited service will incur a rush fee.
How many appointments are usually needed for dress alterations?
Our standard process requires a minimum of two appointments for dress alterations. Additional appointments may be necessary for custom modifications or complex alterations.
Does the pinning fee include the pins?
The pinning fee solely covers the labor involved in the pinning process. The cost of pins is not included in this fee.
Do you offer consultations?
We do provide consultation services on all of our business days. These consultations are available for a nominal fee of $50.
How long is my first fitting?
We allocate one hour for your initial fitting appointment. However, the actual duration may vary depending on the complexity of the alterations required.
Should i bring my veil? Should i bring my shoes?
It is essential to bring your shoes to the fitting. While you're welcome to bring your veil, it's not necessary unless alterations to the veil are needed.
Who may attend my appointments? Do you allow food or drink at the shop?
You may bring between two to four guests to your appointments. While children are permitted, we advise against bringing them to these sessions. For the protection of our garments, food and beverages are not allowed in our establishment.
Do you work with custom pieces? Can you alter a vintage dress that a grandmother wore during her wedding?
We specialize in working with custom pieces, including vintage wedding dresses. Our services encompass various customizations such as adding sleeves, creating jackets for cooler weather weddings, and incorporating bows. We take great pleasure in restoring and altering vintage gowns.
Do you alter mother of the bride dresses?
Indeed, we provide alteration services for mother of the bride dresses. Our expertise extends to a wide range of formal attire, including wedding gowns, bridesmaid dresses, prom dresses, and debutante gowns.
When should I schedule my first appointment for dress alterations at Lace Alterations?
We recommend scheduling your first appointment two to three months before your expected wedding date to ensure adequate time for alterations.
Can Lace Alterations complete dress alterations within two weeks?
Yes, alterations can be completed within two weeks, but please note that a rush fee will apply.
How many appointments do I usually need for dress alterations?
Typically, two appointments are needed, but additional fittings may be necessary for custom alterations.
Do consultations require an appointment at Lace Alterations?
Consultations are available whenever we are open; no separate appointment is necessary.
What is the duration of the first fitting at Lace Alterations?
The first fitting is booked for one hour, though the time can vary.
Can I bring my veil and shoes to the fitting?
Please bring your shoes. Bringing your veil is optional, and only necessary if alterations are needed for it.
Are food and drinks allowed during appointments at Lace Alterations?
Food and drinks are not allowed in the shop. You may bring two to four guests, though children are not recommended.
Does Lace Alterations work with vintage and custom pieces?
Yes, we specialize in alterations for custom and vintage pieces, including adding sleeves, jackets, and bows.
Where is Lace Alterations located, and what are the business hours?
We are located at 408 South Atlanta St, Roswell, GA 30075. Our hours are 10:00 AM to 5:00 PM Monday, Tuesday, Thursday, Friday, and Saturday; closed Wednesday and Sunday.
What nearby places can I visit before or after my appointment at Lace Alterations?
Before or after your visit, you can enjoy dining at Luca's Italian Bistro or Sugo, relax at TBK Wellness Spa, or explore Roswell Garden Flowers for gifts. These nearby spots offer great options to complement your visit.
How can nearby fitness centers enhance my visit to Lace Alterations?
After your fitting, you might want to visit nearby gyms like Strongside Roswell or Fit2DMax Bootcamp to stay active and healthy during wedding preparations.
Are there convenient transportation options near Lace Alterations?
Taxi service such as Yellow Cab is available nearby to help you conveniently reach Lace Alterations or travel to other locations in Roswell.
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