Brand Certified
Lowe's Home Improvement
4.1(2062 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
2338 Shorter Avenue N.W, Rome, GA
30165, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(706) 232-6877
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/GA-Rome/1513
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Rome, GA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,062 reviews
5 stars
1,199
4 stars
428
3 stars
169
2 stars
72
1 star
194
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unhelpful staff.
Product Availability
Customers appreciated the wide selection of products available, but there were complaints about items being out of stock or incorrect orders being fulfilled.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Pricing Issues
Several customers expressed dissatisfaction with high prices compared to competitors, leading them to consider shopping elsewhere.
Delivery and Returns
There were numerous complaints regarding delivery issues and difficulties with the return process, including problems with damaged items and lack of support from management.
- CACrystal Angle3 days ago1.0I would highly recommend NOT using Lowes in Rome Georgia for cabinets and counter tops. I will never spend another penny there.
- JHJessica Harrell6 days ago5.0Phalen in the flooring dept is AWESOME!!! I tried to order online and something went wrong but once I spoke to him all of my problems were solved! Very helpful and GREAT customer service!
- CSChris SandersFeb 23, 20261.0The gardening center people are terrible except one guy he was the best, 3 times we have showed up to it being closed down or they said it was too cold and the people that supposedly work over there did not want to work. It's not that cold. Grow up and do your job
- TCTravis ChildsFeb 13, 20265.0Jordan, Monica and Terry in Prosales make Every job a little bit easier 100% customer service
- JCJoshua ConnFeb 9, 20265.0I've shopped here a lot and they have a wide selection, always very clean and the staff tend to be very helpful whe you can get a hold of them. I've never had any trouble with returns either.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Rome, GA?
You can find appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, power tools, plumbing supplies, storage solutions, and more at Lowe's Rome store.
What are the store hours for Lowe's Home Improvement in Rome, GA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, and the store is closed on some holidays like November 27 and December 25.
Does Lowe's Rome offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services at their Rome, GA location.
What installation services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, HVAC, lighting, roofing, flooring, and more.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Rome?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Where is Lowe's Home Improvement located in Rome, GA?
Lowe's is located at 2338 Shorter Avenue N.W., Rome, GA 30165, USA.
Are there any places nearby Lowe's Home Improvement in Rome where I can exchange propane tanks?
Yes, Blue Rhino Propane Exchange is nearby where you can get propane tank exchanges conveniently while visiting Lowe's.
What dining options are near Lowe's Home Improvement in Rome, GA if I want to grab a bite before or after shopping?
Nearby dining options include Popeyes Louisiana Kitchen, Zaxby's, Hardee's, Wendy's, Starbucks, Pelican's Snoballs, and Los Portales Mexican Restaurant.
Is there a bank or ATM close to Lowe's Rome for financial convenience?
Yes, United Community Bank and its ATM, as well as Truist bank, are located near Lowe's for your financial needs.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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