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Extra Space Storage
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Extra Space Storage

4.9
(153 reviews)

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 538 Bookout Rd in Ringgold, GA today! Our large selection of storage units, drive up access, climate controlled units and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
538 Bookout Rd, Ringgold, GA
30736, United States

Hours

Reviews

4.9
153 reviews
5 stars
147
4 stars
1
3 stars
0
2 stars
0
1 star
5

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Lorie, received high praise for being friendly, helpful, and attentive to customer needs.

Facility Condition

The storage facility is consistently described as clean, well-maintained, and secure.

Pricing Issues

Several customers expressed dissatisfaction with unexpected price increases and lack of communication regarding rate changes.

Access Problems

There were complaints about issues with the gate access system, causing inconvenience for customers.
  • SK
    Sarah Kelly
    Feb 19, 2026
    5.0
    Fantastic customer service!! Always willing to hear you out and help with anything you might need.
  • LS
    Landon Sims
    Feb 17, 2026
    5.0
    These guys are great, fair and competitive pricing. Allowed me to negotiate my rate after the promotional price ended. Big thanks to Laura for making the process as seamless as possible.
  • SS
    Shelby
    Feb 12, 2026
    1.0
    This review is not a reflection of the employees; they are fantastic and very helpful. However, the consistent issues with the gate are what influenced my decision to move to another facility. There have been multiple instances where the gate failed to work via the app or the keypad. On the day I moved out, the gate would not open, leaving at least five vehicles waiting to get in. While this is one of the nicer storage buildings in the area, paying $110/month and not having reliable access is unacceptable. While employees can manually open the gate during the day, you are essentially locked out if it breaks after office hours. I even spoke with a couple who missed an entire trip because they couldn't retrieve their vehicle after office hours due to the faulty gate. I hope the owners address this for the sake of their remaining customers.
  • AS
    Andrew Scott
    Feb 10, 2026
    5.0
    Staff is very friendly and always helpful. Location is clean and well maintained. I would highly recommend them to my family and friends for any type of storage they may need.
  • HS
    Haley Smith
    Feb 9, 2026
    1.0
    Last month they raised my rate without letting me know. I called and talked to someone who said they could lower it back. This month it was doubled again. I am one day late on my payment because I have been busy at work and haven't had a chance to call and I am already locked out of my unit. I also went through my emails and found where I signed my lease agreement but when I click on it it won't pull up which seems sketchy.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.

Brand Certified Facts from Extra Space Storage

Extra Space Storage partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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