Powder Springs Storage

Reviews

• KH

  kim hoelting

  Dec 3, 2025
  5.0
  Fantastic facility abc service from Debbie the manager!
• BA

  Black Tie Affairs

  Aug 5, 2025
  5.0
  This storage is under new management and they have phenomenal customer service. They are very friendly and willing to help as much as possible. I rented a storage and the door was getting stuck( not easy to open). They called the maintenance personnel and had it fixed the next day. The communication is amazing and I recently rented a new storage in the organization. The grounds are clean and I would definitely recommend with the hard to beat prices.
• AD

  Apache Dumbo

  Jul 11, 2024
  1.0
  For starters, several reviews are Extorted by the woman at the front desk who is beyond Wild and Unhinged. She's asked me in the first few years, to review the buisness multiple times, like a Mobile ad on repeat. I never knew harassment came with a unit. 1 review states that, there is new management, this is False, and has been for a decade +. The same roster of employees have remained here, as I've been using this place since 2008. The same woman, whom refuses to assist anyone to this day without some kind of personal gripe, Gets an attitude, can't stand children, and has a Mouth on her. Another recent review, especially with a response, states the Unit is perfect, staff are perfect, which is in pale comparison to my experiences as well as many others I know. A third top review, even denotes that another review is mistaken. Further claims that all of the negative reviews are false. Which has me disgusted, someone is manipulating these reviews for better press. I've owned the exact same Unit, Paid through auto enrollment, and rarely ever have an issue. The few that i do are from the Female behind the Front desk, Calling me about a Missed payment, my unit has something which needs my attention, or some other random reason. How, when i am auto enrolled through a credit card...? Not debit. This woman, who to this day adamantly refuses to give me her name. Must either enjoy my company, or has a screw loose. I wish to contact her boss or buisness to inform them of her very Unhealthy Behavior, and Practices for the buisness, but I never get a creditable source. It's a game of cat and mouse. When I received my Unit however, I spoke with a Male, who was professional about a damn storage unit, unlike this woman. Time to time she will Cop an attitude, scream, spew threats, etc. My storage shed has had nearly 4 break ins as well, and everytime I requested the CCTV footage of the crime, she's denied me, claiming it's the property of the buisness no one else can see it. So I've had the need of police assistance just to get it. They do NOT maintenance any of the units. My shed, I've had to clean myself, quite literally had Mushrooms growing in it. Seeing as I work Nights a lot, it's hard for me to make time to get to the storage shed just to clean it. Flooding during rain storms is also a Huge concern for a lot of people here, as the sewage drains don't collect enough water fast enough. I saw about 7 people cancel there units during a bad thunderstorm, as the majority of their possessions were destroyed. Other times I've opened my unit to find various rodents. It's become a mess here, and it's only been growing since a few years after I got my unit. My door needed WD40, as the chain track was so rusted it would fail to close properly. I pay $120 a month. It's gone up, by $40 since I've used them back in 2008. My friend, as I said prior, used this shed. He canceled as someone broke his Lock, and placed a new lock on his shed. He found his lock on the ground, snapped in half. He attempted to ask the front desk about it, She began cursing him out. He has video, if needed to be provided for evidence. After about 10 to 20 minutes of petty arguing, he calls police, the woman is forced to open the shed after 2 hours of speaking. He cancelled that following week. Her reason? "Oh it wasn't her, it was someone else" luckily, he had a dashcam inside the shed, and recorded her talking with someone else. From what he found out, she genuinely just hated him. Hired someone to break into his unit, and broke the Camera. Since the video was being sent to a server, he got the footage before it was destroyed. He's currently talking with his lawyer about the buisness, as some of his possessions were also unaccounted for, besides the vandalized property. (Other things such as furniture were smashed, some of which were from passed loved ones) So with that, I'm getting ready to find another storage complex. One which is preferably inside, and doesn't hire sociopaths. This place used to be fantastic, its sad to see it in this awful state.
• SJ

  Shauntell Johnson

  Dec 29, 2021
  1.0
  Very rude staff and unprofessional!! Would not recommend to ANYONE.