Lowe's Home Improvement

Reviews

• WA

  Wil Abdul

  Apr 6, 2026
  1.0
  I went to Lowe’s home improvement to purchase a dryer for my house the customer service was terrible I would not recommend anyone to shop at that location. They make me feel like I was inconvenience them so I left.
• RW

  Renee Walters

  Apr 6, 2026
  1.0
  My husband ordered a zero turn riding lawn more on March 22nd set to be delivered that Saturday March 28th, we received an email stating it would not be delivered at that time an they pushed it back to April 3rd. Well that day comes and no delivery. This is very frustrating after spending almost $5,000 and no product. I had an event on April 4th and had to pay over $1500 for lawn care service. This is very disheartening because we get all of our household items from loews. This McDonough location is making the company as a whole look bad. I would like to speak to someone regarding this matter.
• IR

  IT'S JELIYA REIGN

  Mar 30, 2026
  1.0
  Dear Lowe's Customer Service, I am writing to express my extreme disappointment regarding order #300901087262359012, which was placed on March 28, 2026. Despite the store being only five minutes away, I have waited two full days for my products while the order status remains "prepared." I have visited the store twice during this time to pick up other items, yet the materials scheduled for delivery have still not arrived. While I appreciate the $50 refund toward the $69 delivery fee, this is insufficient compensation for the significant waste of my time and energy. I have already coordinated and paid for help to assist with these materials, and the continued delay is causing a major disruption. Given that the delivery window has passed and the materials are still not here, I am requesting that further action be taken to resolve this matter immediately. Please let me know how you intend to rectify this situation. 4 2x4 2 wood panels 4 concrete bags 6 potting soil
• RB

  Robert B

  Mar 28, 2026
  1.0
  This place uses all their heavy dollies for storage. Nothing left to put product on. Terribly run store.
• SS

  Santrean

  Mar 26, 2026
  1.0
  On 3/24/26 I ordered 5 bags of mulch and 2 bags of rocks from their website. It was suppose to be delivered 3/25/26. A lady pulls up in a red car delivering 8 bags of manure. She proceeds to take a Pic and post that my order had been delivered i catch her in this act and tell her thats not my order she shows me her phone a different name AND different address where the order was suppose to be delivered to. She then loads her car back up with the product and takes it. I call Lowe's McDonough, I'm on hold for at least 30 mins trying to get someone on the phone for assistance with this. I finally hang up and call the 1-800 number for customer care again a 30 min hold when Im finally able to speak with someone he tells me ill have to wait until the items are returned to the store before I can get a refund additionally he stated it could be 7-10 business before im refunded. I call the store back AGAIN this time i ask for a supervisor I speak with Crystal who states shes one of the supervisor she tells me that Lowe's uses a 3rd party company to deliver the next day deliveries and id have to wait until they get they item back then the refund can be requested. So now im not only missing my items, out of my money but I'm being punished for a mistake on their behalf. I have never experienced this sort of bad customer support support and instead of Lowe's making it right they pretty much told me oh well. I will NEVER order from their website again.

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