Marietta Power & Water

Reviews

• MF

  Macho Fitness

  Nov 13, 2025
  1.0
  You guys have an absolutely horrible & heartless employee!!! My wife of 2 kids went to pay her power bill before they closed at 6pm. Their customer service, a few minutes prior, stated over the phone that her services would be restored as long as she showed up before closing time. This nasty, disgusting person working the drive through rushed my wife stating she has to go pick up her kids & even though my wife paid she refused to reconnect our service. This is our livelihood a non-negotiable!!! She will face serious consequences you don’t play with a family’s livelihood. The 10 minutes that it would have taken to restore our service after paying the amount owed through the drive-thru is all we needed. She didn’t care & refused to service my wife during business hours, due to her own personal issues. Not our problem, you get paid to handle customer issues DO YOUR JOB‼️🗣️
• JB

  Jireh Bethely

  Nov 3, 2025
  1.0
  I’m a new customer. I set up autopay. First payment declined for potential fraud and they turn off my electricity 7 days later before I even realized it declined. Expect to wait minimum of an hour on the phone.
• CB

  Charles Braglia

  Sep 30, 2025
  1.0
  The main reason I’m happy to be leaving Marietta 🥁 🥁 : To not be dealing with this evil power company anymore. Absolutely disgraceful practice. On the day of move out (today, September 30th) as we’re moving out, they decide to cut the power off at 9:00 AM in the morning. Are you actually kidding me? Their practice is malicious, their business is sketchy, and they’re just crooked as hell. To anyone moving moving to Marietta and dealing with this company, I wish you the best of luck. They’ve been absolutely nothing but a nightmare
• AT

  Andrea Tucker

  Sep 22, 2025
  1.0
  My bill randomly doubled last month and then went back down, but I cannot get anyone on the phone to explain why. If you enter your number for a call back, no one calls you back. I have been trying to reach someone for two weeks straight. This morning I called at 7:59, pressed 0 right at 8:00 to reach a representative, and it said I was only one call away—yet I have already been on hold for over 10 minutes. It feels like they are intentionally avoiding calls. Worst customer service I have ever received...
• ZS

  Zack Smith

  Sep 10, 2025
  1.0
  New homeowner so I set up an account recently. I found 2 emails in my spam with my first 2 bill amounts. There are a ton of moving parts in a move so I didn’t catch that we hadn’t paid a power bill yet. This morning they came by and shut my power off and charged an additional $100 for it. Prior to this they did not send an email or physical letter following up on the 2 late bills, or call to advise that I could have my power shut off. I’m accountable for the bill and paid immediately but they could have put an ounce of effort into letting me know the severity of my account status.

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