Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Madison, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
776 reviews
5 stars
454
4 stars
187
3 stars
52
2 stars
19
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being condescending or unhelpful.
Product Availability
Customers frequently report that the store is often out of stock on various items, leading to frustration.
Store Cleanliness
Many reviews highlight that the store is clean and well-stocked, contributing positively to the shopping experience.
Delivery Issues
Numerous complaints regarding third-party delivery services indicate significant dissatisfaction with delivery reliability and customer support.
Staff Knowledge
There are concerns about staff knowledge and assistance, with some customers feeling that employees lack the necessary expertise to help effectively.
- LBLance BrowningNov 7, 20255.0Got unloaded fast these guys were great store staff were pleasant as well
- BBBryanNov 5, 20255.0Clean and stocked
- SPStephen PhillipsNov 4, 20254.0Hard to find things.
- MJMaquita JohnsonOct 16, 20255.0Love the people here🥰🥰🔨🔨
- LLLandscapeOct 8, 20252.0Asked for help in the plumbing department, they sent us an employee named Tim. Every question we asked Tim, he responded with a question in a condescending tone. He was trying to make my husband feel stupid for asking the question to begin with. TERRIBLE customer service. I have been in customer service for 6 years and never would I have ever treated a customer this way. It discouraged us from wanting to purchase anything. We thanked him for his help, put everything back and went about our business. Went to Home Depot and the employee was more than happy to help us and answered our questions respectfully. Tim needs to remember to be humble and kind.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Madison, GA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor equipment, and home décor to suit both DIYers and professionals.
What are the operating hours for Lowe's Home Improvement in Madison, GA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with holiday hours occasionally varying.
Does Lowe's Home Improvement in Madison provide delivery and pickup options?
Yes, Lowe's offers both in-store pickup and delivery services to make shopping more convenient.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; you'll receive email updates on order changes.
What is the return policy for items purchased at Lowe's in Madison, GA?
Most items can be returned within 90 days. Returns can be initiated online for purchases made on Lowes.com or in-store with proof of purchase.
Are there installation services available at Lowe's Home Improvement?
Yes, Lowe's provides installation services for various products including appliances, flooring, cabinetry, lighting, HVAC, and more.
What payment methods are accepted at Lowe's Home Improvement in Madison?
Lowe's accepts several payment options including cash, checks, American Express, Discover, Mastercard, and Visa credit cards.
What nearby places can I visit for dining options when I shop at Lowe's in Madison?
Nearby dining options include Taco Bell, Chick-fil-A, Huddle House, Pardon My Cheesesteak, IHOP, Denny's, Dunkin', Baskin-Robbins, Bojangles', Captain D's, Dairy Queen, Krystal, and Chipotle Mexican Grill.
Are there automotive services or suppliers near Lowe's Home Improvement in Madison?
Yes, nearby automotive-related services include Bohlen Garage Inc (repair and garage door service), Countryside Chrysler Dodge Jeep Ram, and multiple car dealerships like Jeep and Louie Herron Chrysler Dodge Jeep Ram.
Where can I find a propane exchange near Lowe's in Madison, GA?
The Blue Rhino Propane Exchange is located nearby, providing a convenient place for propane swaps while shopping at Lowe's.