Business Details
About
Lawn Mower Repair Service
Stephens Repair Shop has been proudly selling and servicing residential and commercial lawn care equipment for clients in Loganville, Snellville, Monroe and surrounding areas since 1973.
Location
Hours
Reviews
3.8
218 reviews
5 stars
131
4 stars
22
3 stars
4
2 stars
11
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior.
Repair Quality
Mixed feedback on repair quality; some customers reported satisfactory repairs, while others experienced issues with equipment returned in worse condition.
Long Wait Times
Customers frequently mentioned long wait times for repairs and parts, leading to frustration.
Loyalty and Trust
Long-time customers expressed disappointment over recent experiences, feeling that the business no longer values their loyalty.
Product Knowledge
Some staff were noted as knowledgeable and helpful, particularly in sales, but inconsistencies in service quality were reported.
- AAali arandiaOct 23, 20251.0Took a stihl blower 800 still under warranty, did not want to mess with it my self to not void warranty, was told it was not running right due to carbon biuld up on muffler, was quoted $150 to clean up and do a tune up, declined service, got home removed muffler tried to start it and nothing, check valves and realised they loosen the nuts so much there was not way the blower will ever start, why would you mess with it just because i declined your service? No gasten su dinero en este lugar, como no quise que le hicieran el servicio le metieron mano a una blower para descomponerla mas, cuando la lleve prendia pero sonava raro, ahora ni prende
- LCLeras Cakes & CateringSep 2, 20255.0Ray solved my weed eater problem šš» great customer service A+
- CAC AAug 22, 20251.0I would not call this shop. They would not give you an estimate for servicing a lawn mower until you bring it in, after depositing $45. The lady on the phone had an attitude and hung up the phone on me. Not a place I would go for service.
- JWJeremy WoodardJul 7, 20251.0I've been going here for 30 years. Today was the last.... I went in for a primer bulb for a weed eater that I bought from them years ago. Before I could explain what I needed, the manager starts cutting me off saying they need the model number or they could help me. I had a picture of the part and the model number. They never gave me a chance to finish. I guess a picture of the model number and a picture of the part wasn't good enough. Well it would have been if the lady would have just gave me 2 min to show her the picture. Worst service ever, I go online and give the box store my money and not to the small business due to how rude they are.
- RSrobert setzerMay 27, 20255.0I have been dealing with this company now for over 10 years ! I have bought two back pack blowers. two weed eaters with all edger attachments chain saw hedge trimmer I saw the deal with 0 %. Had to to get a new o turn. Iām just a home owner but love stihl equ. I have them repair my lawn mower o turn model # 4260 works like a new one. ! My grand son wants to mow lawns. Looks like I got to help !I have had this mower now for over 10 years. Every thing else have had over 7. I take ever there to get serviced. Nothing but quality service ! I will continue to support them ! Thanks
Frequently Asked Questions About Stephens Repair Shop
What services does Stephens Repair Shop provide?
Stephens Repair Shop sells and services residential and commercial lawn care equipment.
Where is Stephens Repair Shop located?
Stephens Repair Shop is located at 539 Athens Highway, Loganville, GA 30052, USA.
What are the operating hours of Stephens Repair Shop?
The shop is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 8:00 AM to 4:00 PM, and closed on Sunday.
Since when has Stephens Repair Shop been in business?
Stephens Repair Shop has been serving customers since 1973.
How can I contact Stephens Repair Shop?
You can call them at +1 770-466-1150 or email at chrlawn@aol.com.
Is there an online way to reach Stephens Repair Shop?
Yes, you can contact them through their website at http://www.screpairshopinc.com or via their contact page https://www.screpairshopinc.com/contactus.
What types of lawn care equipment does Stephens Repair Shop specialise in?
They specialise in residential and commercial lawn care equipment repairs and sales.
Are there any sports facilities near Stephens Repair Shop?
Yes, nearby you can find the Georgia Select Indoor Practice Facility and TOCA Soccer Center, which are great for soccer enthusiasts and could be visited before or after your repair shop visit.
What dining options are available near Stephens Repair Shop?
Nearby dining options include El Ranchero Mexican Grill & Bar, Red Crawfish Loganville, and Biba's Italian Restaurant, offering a variety of cuisines to enjoy around your visit.
Are there entertainment venues close to Stephens Repair Shop?
Yes, the Loganville Entertainment bowling alley and Stars and Strikes Family Entertainment Center arcade are nearby places where you can have fun before or after your appointment.