Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of follow-up on repairs.
Repair Quality
There are mixed reviews regarding the quality of repairs, with some customers expressing dissatisfaction over equipment returned in worse condition.
Knowledgeable Staff
Several reviews highlighted the staff's knowledge and helpfulness, particularly in sales and parts availability.
Long Wait Times
Customers noted long wait times for repairs and service, with some expressing frustration over delays.
Loyalty and Trust
Long-time customers expressed disappointment over recent experiences, indicating a decline in service quality compared to previous years.