Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lilburn, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,134 reviews
5 stars
1,049
4 stars
526
3 stars
186
2 stars
91
1 star
282
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and long wait times for assistance.
Product Availability
Customers frequently mentioned issues with product availability, both in-store and online, leading to frustration.
Staff Helpfulness
While some customers praised individual employees for their helpfulness, many noted a lack of staff presence and assistance in various departments.
Store Cleanliness
Several reviews highlighted the store's cleanliness and organized layout, contributing positively to the shopping experience.
Mixed Experiences
Overall, customer experiences varied widely, with some expressing satisfaction while others reported significant frustrations.
- DYDp YoungRacks3 days ago5.0Carla helped me out 2 mins 5 star service
- JPJeremy PittsOct 29, 20251.0Sold me a craftsman vacuum that had a used and scratched up part in it and didn't even work for 200$ customer service was completely horrible and anytime you call they bounce you from person to person til someone hangs up
- JCJudith CastroOct 24, 20255.0Lowe’s es mi tienda favorita. Encuentro todo lo que necesito para mi casa en un solo lugar. Siempre tiene ofertas. El personal es atento y servicial.
- AAAmanda AdamsOct 21, 20254.0I really enjoy shopping here the staff is always friendly and they always have what I'm looking for when doing repairs. Highly recommend them. I didn't give it a 5 star bc the saw is usually down or it might take a hot minute to get someone to come over.
- CHCheryl HartmanOct 15, 20252.0I tried calling three times before getting in the car to go to see if they had what I needed . I got hung up on all three times by their machines . They did not have what I needed which was disappointing
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lilburn, GA?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing items, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Lilburn, GA.
What are the store hours for Lowe's Home Improvement in Lilburn?
Lowe's operates from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours may vary.
Does Lowe's in Lilburn offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What payment methods are accepted at Lowe's Home Improvement in Lilburn?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa cards.
How do I check my order status for an online purchase at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any status changes.
Are installation services available at Lowe's in Lilburn?
Yes, Lowe's provides installation services including appliances, flooring, cabinets, doors, windows, HVAC, and more.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What nearby points of interest can I visit when shopping at Lowe's in Lilburn?
Nearby you can find PetSmart for pet supplies, Panda Express and Popeyes® Louisiana Kitchen for quick meals, and MinuteKey for locksmith services, enhancing your visit to Lowe's.
Are there dining options near Lowe's Home Improvement in Lilburn?
Yes, you can visit Panda Express, Popeyes® Louisiana Kitchen, Sonic Drive-In, and Shawnee’s Goodies Vegan Bakery & Cafe for various fast food and bakery options.
How can nearby car rental and transportation services assist me when visiting Lowe's in Lilburn?
Nearby services like Avis Rent A Car and Avis Car Rental can provide convenient transportation options, making it easier to carry large purchases or rent a vehicle during your visit to Lowe's.