Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Lilburn, GA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,144 reviews
5 stars
1,050
4 stars
529
3 stars
187
2 stars
91
1 star
287
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Staff Attitude
Several reviews highlighted rude or indifferent behavior from employees, contributing to a negative shopping experience.
Management Issues
Customers expressed dissatisfaction with management's responsiveness and accountability, particularly regarding order issues and employee performance.
Product Availability
While some customers found the store had a good selection of products, others noted frequent issues with stock and order fulfillment.
Positive Experiences
Despite the negative feedback, there were mentions of helpful employees and positive interactions that improved some customers' experiences.
- TGT Guy6 days ago2.0This Lowes never has anyone that can help you. After waiting 30 min for someone to load a vanity, no one showed up. So I loaded this witha boot on my foot and only because it was a great price, they got 2 stars. Im done!
- GGGlamanieDec 22, 20251.0Waited more than 45 minutes for a manager to come help with my payment, Elena and another guy was at the front desk and they didn’t know how to help so, Elena left and didn’t come back. I kept waiting and eventually left. They both were just nonchalant and had no customer service etiquettes. The lady kept asking me what to do since I’ve done it before. I was so frustrated, that’s not the way to treat customers especially during the holiday.
- JMJunk MailDec 16, 20254.0I came in to get an update on my order. When I walked into the appliance area, there was one gentleman already waiting for assistance. I went looking for someone to assist. I found 3 men standing around at the back of the appliance area (with Lowe’s vests one). One of them asked if I needed help. I said yes and he had one of the other guys ‘help’ me. A lady came out from the back of the store and the guy immediately said ‘hey, can you pull up her order?’ She said ‘I’m helping someone but I will assist after. So the 3 guys were of no help really. Then another lady walked by and started to do what she could for me. So thank you to the wonderful ladies (Natasha, Aloha, & Indira) of Lowe’s. Guys…do better!
- BABoston AtlantaDec 10, 20251.0I have been calling Lowes for two days to speak with them about my two items I ordered and there is no answer. 😡
- TNTess NelsonDec 10, 20251.0An associate asked if she could help us. We said yes can you scan an item for us that didn't have a price on it. She said no her scanner was broke but we could go find someone else. We found a young man who didn't have a scanner but did pull I t up on his phone. He was very helpful. She was too lazy to help us out. Won't be returning to this Lowes
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lilburn, GA?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing items, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Lilburn, GA.
What are the store hours for Lowe's Home Improvement in Lilburn?
Lowe's operates from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours may vary.
Does Lowe's in Lilburn offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What payment methods are accepted at Lowe's Home Improvement in Lilburn?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa cards.
How do I check my order status for an online purchase at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any status changes.
Are installation services available at Lowe's in Lilburn?
Yes, Lowe's provides installation services including appliances, flooring, cabinets, doors, windows, HVAC, and more.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What nearby points of interest can I visit when shopping at Lowe's in Lilburn?
Nearby you can find PetSmart for pet supplies, Panda Express and Popeyes® Louisiana Kitchen for quick meals, and MinuteKey for locksmith services, enhancing your visit to Lowe's.
Are there dining options near Lowe's Home Improvement in Lilburn?
Yes, you can visit Panda Express, Popeyes® Louisiana Kitchen, Sonic Drive-In, and Shawnee’s Goodies Vegan Bakery & Cafe for various fast food and bakery options.
How can nearby car rental and transportation services assist me when visiting Lowe's in Lilburn?
Nearby services like Avis Rent A Car and Avis Car Rental can provide convenient transportation options, making it easier to carry large purchases or rent a vehicle during your visit to Lowe's.