Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kennesaw, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,569 reviews
5 stars
904
4 stars
346
3 stars
128
2 stars
52
1 star
139
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were reported as rude or unresponsive.
Store Cleanliness
Many customers noted that the store is clean, well-organized, and easy to navigate, contributing to a positive shopping experience.
Staff Knowledge
Several reviews highlighted knowledgeable staff members who provided excellent assistance, although there were also mentions of employees lacking product knowledge.
Delivery Issues
Numerous complaints were made regarding delivery and installation services, with customers expressing frustration over delays and poor communication.
Product Availability
Customers reported inconsistent stock levels, with some items frequently unavailable, leading to dissatisfaction.
- SPsean powell6 days ago5.0Went to Mr. Loyd in the paint department with a lot of questions on which paint would be best for renovating a banquet hall. He went above and beyond to help get the proper paint and the right color. He has excellent customer service!.
- JRJ RGNov 12, 20254.0I enjoy shopping the store preferably online. However, I was in there on this day looking specifically for a stop number and color of flooring. I asked someone where it would be. He gave me the aisle number but did not help me find it so it took me 10 minutes to locate it 😞.. always enjoy the Halloween and Christmas decorations here!
- GFGoddess FreyaNov 10, 20253.0Over priced.
- RBRaymond BrooksNov 1, 20255.0Manager Allen was super helpful and professional. I had a rude interaction with two of the people working in appliances and Mr Allen was friendly and helpful and saved me from leaving and writing a much different review. And he took the time to make sure I felt valued. Great leadership
- FVF VilleOct 11, 20255.0Clean, great customer service, helpful, attentive staff. Highlight: Great discount on mulch, landscape items when damaged. Worth visiting the garden center twice weekly if you are a plant lover.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kennesaw?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, tools, washers & dryers, and more.
What are the operating hours for Lowe's Home Improvement in Kennesaw, GA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, so please check ahead for specific dates.
Does Lowe's in Kennesaw, GA offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will also notify you if your order status changes.
What should I do if I need to return or exchange an item bought at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online via your Order History. In-store returns require proof of purchase at the customer service desk.
Can I place an order with a tax-exempt account at Lowe's Kennesaw?
Yes. You can apply for a tax-exempt account by visiting the customer service desk in the store.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What nearby places can help me with key and locksmith services?
Near Lowe's Home Improvement, you can find minuteKEY and Minute Key, both offering key and locksmith services, convenient for getting keys made or replaced during your visit to Lowe's.
Are there other home improvement or hardware stores close to Lowe's Kennesaw?
Yes, Exterior Project Services is nearby and offers contractor, shopping, and hardware store services to complement your home improvement needs.
Which nearby places offer propane exchange services near Lowe's Kennesaw?
Blue Rhino Propane Exchange is nearby and provides propane exchange services, making it easy to refill your propane tank while shopping at Lowe's.