Lowe's Home Improvement

4.0
2281 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Kathleen, GA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
1109 Highway 96, Kathleen, GA
31047, United States

Hours

Reviews

4.0
2,110 reviews
5 stars
1,149
4 stars
459
3 stars
155
2 stars
94
1 star
253

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting unhelpful or rude employees, while others praised specific staff members for their exceptional assistance.

Product Availability

Customers generally noted that the store is well-stocked and has a good selection of products, although some experienced issues finding specific items.

Checkout Experience

Many reviews highlighted frustrations with the self-checkout system and long wait times at registers, with some customers preferring to avoid the store due to these issues.

Store Cleanliness

The store is often described as clean and organized, contributing positively to the shopping experience.

Delivery Issues

Several customers reported problems with delivery services, including disorganization and lack of communication regarding order status.
  • DD
    Directions
    Dec 21, 2025
    1.0
    The cashier Ty was talking on her phone that was sitting next to the register on speaker phone while ringing up my purchase. She also left my item on the counter and I had to ask for a bag.
  • JK
    Jay Kelley
    Dec 17, 2025
    5.0
    Great place to buy any appliances home or office
  • TM
    Tracy Martin
    Dec 15, 2025
    1.0
    I really don't have the words to describe how terrible i was treated as a customer. Do better Lowes on 96. Do better.
  • MF
    Mark Fowler
    Dec 5, 2025
    5.0
    Had a young man that just started Wednesday ask if I needed help getting wire. Went above and beyond finding what I needed. It was buried on top shelf. Give this man a position and pay raise. Best service i have ever had at lowes
  • DL
    Dog Lover
    Nov 28, 2025
    2.0
    I love Kobalt products and think they are a great quality for the price. I have spent plenty of money over the years at this location and I truly appreciate the veteran recognition. I also like that this Lowe’s is conveniently located close to my home. I have made multiple purchases such as power tools, toolboxes, grills, a refrigerator, a washer/dryer and much more. The reason I give two stars is due to the customer service or lack there of. One of the guys who works in the tool area is a total grump and consistently acts like you are bothering him if you have a question. It’s not due to a bad day as he is consistently rude. I have encountered other rude employees as well at this location. You need to retrain these employees on how to treat customers because quite frankly, they are disrespectful. I want to continue shopping at this store, but your employees need to lose the attitude or I will start shopping elsewhere.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.