As the trusted home improvement store near you, Lowe’s in Kathleen, GA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Feedback indicates a significant inconsistency in customer service, with many customers reporting unhelpful or rude employees, while others praised specific staff members for their exceptional assistance.
Product Availability
Customers generally noted that the store is well-stocked and has a good selection of products, although some experienced issues finding specific items.
Checkout Experience
Many reviews highlighted frustrations with the self-checkout system and long wait times at registers, with some customers preferring to avoid the store due to these issues.
Store Cleanliness
The store is often described as clean and organized, contributing positively to the shopping experience.
Delivery Issues
Several customers reported problems with delivery services, including disorganization and lack of communication regarding order status.
DD
Directions
Dec 21, 2025
1.0
The cashier Ty was talking on her phone that was sitting next to the register on speaker phone while ringing up my purchase. She also left my item on the counter and I had to ask for a bag.
JK
Jay Kelley
Dec 17, 2025
5.0
Great place to buy any appliances home or office
TM
Tracy Martin
Dec 15, 2025
1.0
I really don't have the words to describe how terrible i was treated as a customer. Do better Lowes on 96. Do better.
MF
Mark Fowler
Dec 5, 2025
5.0
Had a young man that just started Wednesday ask if I needed help getting wire. Went above and beyond finding what I needed. It was buried on top shelf. Give this man a position and pay raise. Best service i have ever had at lowes
DL
Dog Lover
Nov 28, 2025
2.0
I love Kobalt products and think they are a great quality for the price. I have spent plenty of money over the years at this location and I truly appreciate the veteran recognition. I also like that this Lowe’s is conveniently located close to my home. I have made multiple purchases such as power tools, toolboxes, grills, a refrigerator, a washer/dryer and much more. The reason I give two stars is due to the customer service or lack there of. One of the guys who works in the tool area is a total grump and consistently acts like you are bothering him if you have a question. It’s not due to a bad day as he is consistently rude. I have encountered other rude employees as well at this location. You need to retrain these employees on how to treat customers because quite frankly, they are disrespectful. I want to continue shopping at this store, but your employees need to lose the attitude or I will start shopping elsewhere.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Kathleen, GA?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Kathleen, GA?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM with special holiday hours.
Does Lowe's Home Improvement in Kathleen offer in-store pickup and delivery services?
Yes, the store offers both in-store pickup and delivery services.
Can I return or exchange items at Lowe's in Kathleen, GA?
Most items can be returned within 90 days. Returns can be started online for Lowes.com purchases or in store with proof of purchase.
How can I check the status of my order from Lowe's Home Improvement?
Check your order status online by entering the order number or logging into your MyLowe’s account.
What payment options are accepted at Lowe's Home Improvement in Kathleen?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's Home Improvement provide?
Lowe's offers installation services for appliances, flooring, cabinetry, HVAC, lighting, roofing, and more.
Is Lowe's Home Improvement in Kathleen, GA participating in any community or educational associations?
Yes, Lowe's supports associations like Lowe's Toolbox for Education, SkillsUSA, Habitat for Humanity, and more.
What nearby places can I visit when shopping at Lowe's in Kathleen, GA?
Nearby you can visit Woodlands Coffee Roasters & Cafe for a coffee break, Black Barley Kitchen & Taphouse for dining, and Houston Lakes Cinemas for movies.
Are there nearby services that complement my visit to Lowe's in Kathleen?
Yes, you can access Blue Rhino Propane Exchange for propane needs and Minute Key for locksmith services near Lowe's.
What dining options are available near Lowe's Home Improvement in Kathleen, GA?
Nearby dining options include Sweet Charlie's ice cream shop, Luis Mexican Food & Grill 2, and Domino's Pizza for quick meals.