Extra Space Storage

Reviews

• MD

  Mark Diviesti

  4 days ago
  5.0
  Marlena has been a absolute pleasure to talk with in finding the best solution for my move. The facility is so clean and spacious, the bathroom is always available and well kept. Highly recommend this location and marlenas assistance
• JE

  Jennifer E.

  6 days ago
  1.0
  I have rented at these facility for multiple years. The problem came when the new management took over about two years ago. The first thing they did was raise the rent so much. Even since then, all they do is raise the rent even more than the market rate if I were to walk in and rent at a non-promotional rate. 08/15/2023 $106 Today: Due 04/14/26 $224.00. You can see there is over a 100% increase. Before the new management, the increases were never like this. I regret renting here because of the new management. In fact, the old manager said she would not raise my rent for a year when I move into my new unit. The new management did not seem to know or care about it. They made other changes like locking the bathroom and, in general, it is just not as client friendly. Unfortuately, I had already been stationed overseas when they came, or I would have moved out. I highly recommend not renting here for this reason. They only care about raising rent and they deal unfairly. As far as the facility, it is spacious, clean and easy to enter. If you read other honest reviewers, you will see many experienced the same as me. Update: I did contact them to not raise my rent this month from $204 to $224 and to keep it at $204 but they refused and said they could not lower it. Please everyone note this. They gave a misleading response because when I contacted them as requested in their response, they would not lower my recent increase. This shows their true colors. It is this facility in particular that is so bad not all of Extra Storage is like this. I had been renting at a different branch across town and never had this problem of expediential and unfair rent hikes way beyond the market value of the unit. I only moved here before I was stationed overseas because a family member was nearby. It is truly outrageous. They are not even polite in their wording - never a thank you for being a customer, etc. Again, avoid this facility until the management is changed!!
• ES

  Elavarasan Errakutti Shanmugam

  Apr 3, 2026
  5.0
  Marlena is awesome in helping us to find a right lit storage room and explained well on the pricing
• CC

  Carolyn Cook-Richards

  Mar 25, 2026
  5.0
  She was very pleasant to speak with and very helpful and I appreciate her a lot.
• JB

  Jewelreally & Bubbles n Bars

  Mar 23, 2026
  5.0
  Ok folks do ya’ll want to know how ya do it? You get Marlena at 814 hiram acworth hwy. to do it; that’s how! Pretty and smart; she will smile but she’s all business when it comes to her work ethic. Fun, quite experienced and has a heart; you don’t have those anymore . The place is immaculate and the grounds and units are well maintained!! Go to Extra Space Storage in Hiram and see Marlena! i am confident that Extra Space Storage Corporate office is honored to have a person of Her caliber on their team! You Rock!

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